"Technical Services Assistant"

Job Summary

Provides entry-level technical support and assistance to staff and end-users. This role emphasizes hands-on experience, basic troubleshooting, and friendly customer service, while gaining exposure to common IT operational practices in a professional environment.

Essential Job Duties

• Assist with basic desktop support tasks, including logging issues and escalating as needed.
• Monitor and respond to Help Desk emails and tickets under supervision.
• Set up, relocate, or organize computer hardware and peripherals with guidance.
• Perform routine hardware checks (e.g., cable connections, power issues).
• Help with inventory tracking, labeling, and device verification tasks.
• Follow documented procedures for software installation and account setup.
• Shadow IT staff on troubleshooting and support tasks.
• Create or update simple user guides or documentation based on templates.
• Other duties as assigned by the IT supervisor.

Basic Qualifications

• Strong interest in technical troubleshooting and IT operations.
• Excellent verbal and written communication skills.
• Ability to follow instructions and complete assigned tasks reliably.

Required Documents

Resume.

To be considered for this position please visit our web site and apply on line at the following link: https://hr.caltech.edu/work/job_openings