"Technical Support Coordinator"

Job Description

Duties and Responsibilities

Essential Duties and Responsibilities

The Technical Support Coordinator ensures the reliability, effectiveness, and continuous improvement of the colleges Learning Management System (LMS) and related academic technologies, and supports faculty, staff, and students in achieving success.

Characteristic Duties and Responsibilities

1. Manage and support the LMS and its integrations, ensuring seamless communication with Ellucian Intelligent Learning Platform (ILP) and other institutional systems.
2. Troubleshoot and resolve technical issues affecting faculty, staff, and students, escalating to vendors as necessary.
3. Provide training, workshops, and resources to faculty and staff on LMS use, instructional technologies, and emerging tools.
4. Monitor and support accessibility compliance in online and hybrid courses.
5. Support the Quality Matters review process and other quality assurance initiatives for online and hybrid courses.
6. Maintain department technology inventory, user access, and data security for supported technologies integrated into LMS.
7. Prepare reports to analyze the effectiveness of eLearning technologies, assess initiatives, and support project management within the department.
8. Provide orientation and support for students using online platforms, including troubleshooting access and account-related issues.
9. Research, evaluate, and recommend emerging technologies to support teaching and learning (Artificial Intelligence (AI), other emerging technologies, accessibility, analytics, and proctoring tools, etc).
10. Serve as a primary contact for vendor relations related to LMS, ILP, and integrated tools.
11. Participate on institutional committees and task forces related to academic technology.
12. Perform other duties as assigned to support departmental and institutional goals.