Technician, ACCelerator Support

To maintain, install, and support Austin Community College (ACC) ACCelerator computers, printers, peripheral and multimedia equipment; provide basic network support functions and customer assistance services.

Description of Duties and Tasks

• Provides first-level student and staff/faculty support, customer service, and technical assistance for the ACCelerator.
• Assists with software and hardware-related problems, and appropriately coordinates second-level requests through the submission of Technical Support Service tickets.
• Remains visible and available to all students, faculty, and guests requiring technical assistance.
• Stays updated with campus technology changes and problems and remain acquainted with the college's help resources.
• Monitors student and faculty activity in the ACCelerator by conducting walkthroughs and providing front desk support (e.g. checking in students and visitors) as needed.
• Operates, installs, maintains, and troubleshoots ACCelerator equipment. Sets up, configures, and calibrates new and existing equipment. Performs routine maintenance (e.g. dusting, cleaning, logging off workstations, etc.) and repair.
• Writes instructions and standard operating procedures for equipment operation.
• May schedule, train, and monitor the work of hourly assistants and other staff/faculty.
• Participates in special projects or assignments based on the unique needs of the ACCelerator.

Knowledge

• The capabilities of computer hardware, software, and operating systems.
• Hardware, software, and peripheral equipment troubleshooting techniques.
• Basic network support and remote printer management procedures.
• Job-related technical terminology.

Skills

• Accountable for inventory/property management.
• Make recommendations that impact the budget.
• Maintaining an established work schedule.
• Effectively using organizational and planning skills.
• Operating and maintaining computer and peripheral equipment safely and competently.
• Using basic tools and procedures for maintaining computers and peripheral devices.
• Responding professionally, effectively, and efficiently to customer service requests.
• Prioritizing multiple tasks, projects, and demands.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Effectively using interpersonal and communications skills.

Technology Skills

• Use a variety of operating systems (i.e. Windows, MacOS, etc.), spreadsheets, word processing, databases, and presentation software.
• Use network domain systems.

Required Work Experience

One year of related work experience.

Required Education

High school diploma or educational equivalent.

Required Licenses/Certifications

Depending on the assignment, specific technical certifications may be required.

Physical Requirements

Work is performed in a variety of settings. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling, and at times subject to stooping, crawling, and climbing. May need to lift heavy objects of up to 50 pounds and occasionally up to 100 pounds. Note that hours/shifts are subject to changes contingent on the needs of the department.

Salary Range

PG - $47,840 - $50,188

Number of Openings

1

Job Posting Close Date

September 20, 2025