"Temporary Financial Aid Admin Assistant - Customer Svcs Specialist Sr"

Job Summary

This position is responsible for various aspects of financial aid programs. This position exists to assist the Financial Aid Director in the overall operations of the financial aid office and is responsible for having extensive, accurate knowledge of state and federal regulations and institutional policies and processes. This position serves as the primary contact for prospective/current students, parents, staff, outside agencies and other educational institutions related to communication of financial policies and procedures. Reporting to the Financial Aid Director, this position supervises two to three student workers.

Job Duties

• Provide culturally responsive customer service to students, staff, and external stakeholders regarding Financial Aid information and questions and concerns.
• Assist in Electronic Aid Processing
• Process and maintain Student Financial Aid Documents and Data
• Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.

Salary Range

The salary range for this position is $22.23 - $30.09 hourly.

Minimum Qualifications

• Customer services skills are sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner in person, over the phone and in writing.
• Experience with interpreting data and ability to navigate systems such as Microsoft Suite Software programs and other forms of technology.
• Ability to navigate complex networks of programs, services, and resources, to compile diverse sources of information into answers for customers and to recommend and develop procedural changes.
• Experience working with a diverse population including students identified as first generation, historically disadvantaged, non-traditional, and/or underrepresented students

Preferred Qualification

• Two-year degree
• One of more years of experience working in Financial Aid, preferably in an urban community college.
• Experience using ISRS and/or a department of education programs.
• Ability to maintain the confidentiality of private information according to law (FERPA, ADA) rules, policies, and procedures.
• Ability to deescalate upset or angry customers so that necessary information can be communicated or appropriate referrals made.

Other Requirements

Applicant resumes and cover letters should address the minimum and preferred qualifications for this position. If your skills match the required skill for this position, the department may contact you. Reference checks will be conducted for all finalists. This may include a review of documentation related to job performance and education and contact with the finalist current and/or previous employers. Applicant must be authorized to work for any employer in the United States. We are unable to provide sponsorship or take over sponsorship of employment visas at our institution. The successful candidate under U.S. Citizenship and Immigration Services regulations must be able to accept work in the U.S. by the day employment begins.

Work Shift (Hours / Days of work)

Mondays and Thursdays, 10:00 AM - 6:00, Tuesdays and Wednesdays, 8:30 AM - 5:00 PM, Fridays, 8:30 AM - 4:30 PM

Telework (Yes/No)

Telework opportunities may be available for this position.