"Theatre/House Manager"

Theatre/House Manager

Company: Spelman College

Job Location:

Category: Arts and Museum Administration

Type: Adjunct/Part-Time

Temporary Position Title

Theatre/House Manager

Temporary Position Summary

As a House Manager, you provide our patrons with their first impression of our venue and help us to maintain our reputation as a relaxed, friendly, and professional venue for the best theatrical experience. You serve as liaison between our clients, partners, collaborators, the audience and our in-house team. You also ensure back of house spaces are ready to accommodate performers and guests.

Will work a schedule of up to 35 hours per week.

Temporary Essential Duties and Responsibilities

• Ensuring CI&A's/PAC theatre, lobby, and guest service areas are in show-ready condition in preparation for patron arrival.
• Communicating and coordinating with the Technical Director/Stage Management to allow a seamless turnover of the house, lobby, dressing rooms, green room and stage areas at house loading, show start, intermission and audience exit.
• Communicating and coordinating with Program/Production Coordinator to ensure you have necessary information/resources to facilitate each scheduled performance/activity.
• Training, orienting, scheduling and supervising (volunteer and staff) greeters, ushers and in-house cashiers to ensure patrons are provided a warm welcome, hospitable atmosphere, and organized crowd-control. Ensuring capacity levels are maintained.
• Overseeing operations for the ticket reservation apps/cashless box office, if applicable, and computerized point of purchase systems in a fast-paced environment, often with competing priorities.
• Professionally resolving patron complaints and documenting patron feedback.
• Overseeing/assisting team in changeover from/to "Pre-Show," "Top of Show," "Intermission" and "Close of Show" lobby, dressing rooms/green room setup.
• Ensuring 100% compliance with established safety guidelines, emergency preparedness protocols, and incident reporting requirements.
• Additional related tasks as required.

Required Qualifications

• High school diploma or equivalent.
• Demonstrated customer service experience in a hospitality, theatre, performing arts, or related setting.
• Strong interpersonal and communication skills, with the ability to engage effectively with patrons, staff, volunteers, and performers.
• Proven ability to supervise, train, and coordinate teams including students and volunteers in a fast-paced environment.
• Ability to manage multiple priorities, resolve conflicts, and make decisions under pressure.
• Experience with computerized point-of-sale (POS) or ticketing/reservation systems.
• Strong organizational skills with keen attention to detail in ensuring a safe, professional, and welcoming environment.
• Ability to work evenings, weekends, and flexible hours as dictated by performance schedules.
• Commitment to maintaining compliance with safety, emergency preparedness, and incident reporting protocols.
• Prior theatrical/venue house management, production management or usher experience.
• Experience managing and/or working with volunteers /students.
• Ability to be flexible with work schedule, including nights, weekends, and holidays.
• Demonstrated computer proficiency within a Windows environment.
• Willingness to learn new software applications.

Preferred Qualifications

None

Certifications, Licenses, Restrictions

None

Full Time/Part Time: Part-time

Position End Date

12/31/2025

Posting Number: TP074

Open Until Filled: No

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