"Visitor Services Manager"

Visitor Services Manager

Company: Auburn University

Job Location: Auburn University, 36849-5207

Category: Arts and Museum Administration

Type: Full-Time

Requisition Number: S4871P

Home Org Name: JCSM Operations Budget

Division Name: Administrative Effectiveness

Job Class Code: AB23

Appointment Status: Full-time

Limited Term: No

Job Summary

The Jule Collins Smith Museum of Fine Art at Auburn University is excited to begin the search for a Visitor Services Manager! The Visitor Services Manager ensures an accessible and welcoming visitor experience through planning, collaboration, customer service, and evaluation. The role is responsible for mentoring and managing student workers engaged in front-of-house operations, including any sales; supporting lead generation strategies and visitation metric tracking; and implementing and managing museum programmatic and advancement events and functions.

Accredited by the American Association of Museums and a member of the Association of Academic Museums and Galleries, The Jule stewards a renowned art collection of more than 3000 objects on behalf of Auburn University. Advancing research, outreach and instruction through its collections and programs in active and welcoming learning environments, the museum engages through exhibitions and hosting artists and scholars from across the nation to provide positive impacts for students and faculty. Serving beyond the gallery walls, it also serves the state of Alabama through traveling art programming. The Jule will turn 25 in 2028! With that upcoming milestone, the museum is focused on raising funds to endow positions and programs, establish scholarships, acquire and conserve art, and provide adequate teaching space, all to further center its role within the intellectual life of Auburn University.

Essential Functions

• Manages and implements events for museum functions and academic facility usage by university units
• Serves as a primary point of contact for visitor inquiries and concerns, resolving issues with professionalism and promoting a culture of hospitality.
• Hires, supervises, and mentors student staff, providing ongoing feedback, coaching, and professional development opportunities to enhance service quality and student experience; Creates and implements training programs for student employees to ensure consistent and welcoming visitor interactions; Coordinates front-of-house operations, including staffing schedules and visitor flow, as well as possible product sales, to ensure a smooth and enjoyable museum experience.
• Monitors systems for capturing visitor data and analyzing feedback, as well as contributes to reporting metrics at the staff-, board-, and university-levels.
• Develops or contributes to the development of visitor services policies and procedures that reflect the museum's commitment to accessibility, hospitality, and educational engagement.

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

Education: Bachelor's degree
Experience: 5 years of experience in hospitality, visitor or patron services, sales, retail management, event coordination, or educational programming. At least 1 year of leading or managing a team.

OR

Education: Associate's degree
Experience: 7 years of experience in hospitality, visitor or patron services, sales, retail management, event coordination, or educational programming. At least 1 year of leading or managing a team.

Minimum Skills and Abilities

• Knowledge of experience in patron and guest services.
• Knowledge of trends and best practices in the cultural field.
• Excellent event and staff management, particularly working with multiple generations.

Minimum License and Certifications

• Driver License, Valid and in State- Required

Desired Qualifications

• Degree in Business, Arts Administration, Communications, Education, or related fields desired.
• CPR and AED Certification desired.

Salary Range: $44,590 - $71,350

Job Category: Arts/Museum

Working Hours if Non-Traditional: Non-traditional university hours to include evenings and weekends, as the museum is a public-facing teaching museum

City position is located in: Auburn

State position is located: AL

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.

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