"Ticket Office Sales Representative (Guest Services Sales Professional I)"

Position Summary

The Athletics Department at San Diego State University is seeking a dedicated and customer-focused Ticket Office Sales Representative to support ticket operations for SDSU's 18 Division I sport programs. Working under the direction of the Associate Athletic Director of Ticket Operations, this role plays a key part in delivering exceptional service to season ticket holders, students, faculty/staff, and the general public.

In this fast-paced environment, you will manage in-person and phone ticket sales, process payments, and provide frontline customer support while helping ensure smooth and efficient game-day operations.

Key Responsibilities

• Provide friendly, efficient customer service during regular business hours and at campus athletics events.
• Assist walk-up customers, answer ticket inquiries by phone, and resolve service issues.
• Process renewals, payments, and mail orders for Aztec tickets.
• Complete general office tasks and projects as assigned.
• Serve as a ticket seller or game-day assistant at Snapdragon Stadium and other SDSU venues.
• Staff will-call and customer service windows.
• Act as a lead for softball and baseball events as needed.
• File, prepare mailings, print and package tickets, manage tickets and pass inventory.
• Support administrative needs within the Ticket Office.

Why You Should Apply

• Be part of a dynamic Division I athletics environment where no two days are the same.
• Engage directly with SDSU fans and the community, becoming a key ambassador for Aztec Athletics.
• Grow your professional skills in customer service, sales, event operations, and office administration.
• Work in a team-focused, supportive environment with opportunities to assist with multiple sports and large-scale events.
• Contribute to the success of 500+ student-athletes and the overall game-day experience at SDSU.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, temporary position with an anticipated end date of December 31, 2026, with the possibility of reappointment.
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. (Ability to travel to away contests)
• The individual hired into this role will work at SDSU Snapdragon Stadium in San Diego.

Department Summary

The Department of Athletics, utilizing the services of over 150 employees, is responsible for the intercollegiate athletics program at San Diego State University. Currently, there are 18 sport programs, approximately 550 student-athletes, and 17 offices in the department. The offices include the following: The Aztec Club, Administration, Athletic Medicine, Business Office, Compliance, Corporate Sales, Development, Equipment, Event Management/Facilities and Operations, Human Resources, Information Technology, Marketing, Media Relations, Strength and Conditioning, Student-Athlete Academic Support Services, Ticket Office, and Video.

For more information regarding the Department of Athletics, click here.

Education and Experience

Equivalent to a bachelor's degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Key Qualifications

• Must have ticket office/ticket sales and cash handling experience.
• Strong customer service skills.
• Effective interpersonal and verbal/writing skills.
• Experience working in an athletics ticket office.
• Experience in customer service.
• Cash handling experience in a ticket office; proficiency with Microsoft Word & Excel.
• Some experience with Ticketmaster.
• Ability to travel to away games for various sports.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

Compensation:
Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department's budget and equity guidelines.

• Initial step placement is not expected to exceed Step 1 ($4,198).
• CSU Classification Salary Range: $4,198 - $6,115 per month (Step 1 - Step 20).
• Future increases, including step advancements, are subject to contract negotiations.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.