Tier 1 Support Specialist

Company:

Voorhees University

Job Location:

Category:

IT Support and Training

Type:

Full-Time

ESSENTIAL FUNCTIONS

Provides troubleshooting services and support for all office technology resources (PCs, laptops,

tablets, peripherals, projectors, IP phones, user accounts). Assist Help desk manager in providing an accurate inventory and conducts

routine assessments to preserve the security and stability of the campus computing environment.

Works with Help Desk to

coordinate the operations of select IT Staff (e.g., Wiring & Telecommunication Support Specialist, Computer Lab Manager), ensuring the

delivery of prompt, quality technical support to faculty, staff and students. Insures accurate detail is posted to support logs and status

boards.

Update and certify technical skills to remain current with industry standards. Cross-trains with help desk and lab

manager staff. Serves as alternate for help desk and assists with routine Help desk related issues.

Observes and enforces

college/division/department policies, best practice industry-standard methods, and defined procedures except where the supervisory

chain grants an exception of record.

Promotes and preserve a positive, team-oriented work environment with an emphasis on timely

and appropriate communication, work ethic and mutual respect.

Other duties as assigned by the immediate supervision.

PHYSICAL DEMANDS

Must be able to occasionally lift and carry (up to) 50 pound items up flights of stairs and scale
heights on ladders.
Work extended schedules on select projects.
Operate college vehicles and light construction tools
and equipment.

EDUCATION

Bachelor’s degree in Computer Science or equivalent training, supervision and
experience is required.

PREFERRED QUALIFICATIONS

Successful technical and management
experience/certification in IT operations and support especially in Help Desk operations, automated and remote management, supervisory and
administrative functions.
Two (2) years technical experience and/or certification preferred.
Excellent communication
skills are a must.
A solid knowledge of technology in higher education is helpful.

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Tier 1 Support Specialist

Voorhees College

481 Porter Dr, Denmark, SC 29042, USA