Company:
Voorhees University
Job Location:
Category:
IT Support and Training
Type:
Full-Time
ESSENTIAL FUNCTIONS
- Provides troubleshooting services and support for all office technology resources (PCs, laptops,
- tablets, peripherals, projectors, IP phones, user accounts). Assist Help desk manager in providing an accurate inventory and conducts
- routine assessments to preserve the security and stability of the campus computing environment.
- Works with Help Desk to
- coordinate the operations of select IT Staff (e.g., Wiring & Telecommunication Support Specialist, Computer Lab Manager), ensuring the
- delivery of prompt, quality technical support to faculty, staff and students. Insures accurate detail is posted to support logs and status
- boards.
- Update and certify technical skills to remain current with industry standards. Cross-trains with help desk and lab
- manager staff. Serves as alternate for help desk and assists with routine Help desk related issues.
- Observes and enforces
- college/division/department policies, best practice industry-standard methods, and defined procedures except where the supervisory
- chain grants an exception of record.
- Promotes and preserve a positive, team-oriented work environment with an emphasis on timely
- and appropriate communication, work ethic and mutual respect.
- Other duties as assigned by the immediate supervision.
PHYSICAL DEMANDS
- Must be able to occasionally lift and carry (up to) 50 pound items up flights of stairs and scale
- heights on ladders.
- Work extended schedules on select projects.
- Operate college vehicles and light construction tools
- and equipment.
EDUCATION
- Bachelor’s degree in Computer Science or equivalent training, supervision and
- experience is required.
PREFERRED QUALIFICATIONS
- Successful technical and management
- experience/certification in IT operations and support especially in Help Desk operations, automated and remote management, supervisory and
- administrative functions.
- Two (2) years technical experience and/or certification preferred.
- Excellent communication
- skills are a must.
- A solid knowledge of technology in higher education is helpful.
