"Tier 1 Support Specialist"

Tier 1 Support Specialist

Company:
Voorhees University

Job Location:

Category:
IT Support and Training

Type:
Full-Time

ESSENTIAL FUNCTIONS

• Provides troubleshooting services and support for all office technology resources (PCs, laptops,
  tablets, peripherals, projectors, IP phones, user accounts). Assist Help desk manager in providing an accurate inventory and conducts
  routine assessments to preserve the security and stability of the campus computing environment.
• Works with Help Desk to
  coordinate the operations of select IT Staff (e.g., Wiring & Telecommunication Support Specialist, Computer Lab Manager), ensuring the
  delivery of prompt, quality technical support to faculty, staff and students. Insures accurate detail is posted to support logs and status
  boards.
• Update and certify technical skills to remain current with industry standards. Cross-trains with help desk and lab
  manager staff. Serves as alternate for help desk and assists with routine Help desk related issues.
• Observes and enforces
  college/division/department policies, best practice industry-standard methods, and defined procedures except where the supervisory
  chain grants an exception of record.
• Promotes and preserve a positive, team-oriented work environment with an emphasis on timely
  and appropriate communication, work ethic and mutual respect.
• Other duties as assigned by the immediate supervision.

PHYSICAL DEMANDS

• Must be able to occasionally lift and carry (up to) 50 pound items up flights of stairs and scale
  heights on ladders.
• Work extended schedules on select projects.
• Operate college vehicles and light construction tools
  and equipment.

EDUCATION

• Bachelor’s degree in Computer Science or equivalent training, supervision and
  experience is required.

PREFERRED QUALIFICATIONS

• Successful technical and management
  experience/certification in IT operations and support especially in Help Desk operations, automated and remote management, supervisory and
  administrative functions.
• Two (2) years technical experience and/or certification preferred.
• Excellent communication
  skills are a must.
• A solid knowledge of technology in higher education is helpful.

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