"TRIO Program Coordinator"

Job Details

Position Details

Position Information

Position Title
TRIO Program Coordinator

Pay Grade Level
G-10

FLSA
Non-Exempt

Benefits
Health, dental, vision, life, short-term and long-term disability insurance, flexible spending and dependent care accounts, health savings accounts, Michigan Public School Employees Retirement Systems, TIAA 403(b), generous sick and vacation time, paid holidays, modified summer schedule, YMCA membership, Wellness Program, tuition reimbursement and professional development support.

Department
TRiO

Campus Location
Escanaba

Min Salary
$18.82

Max Salary
$22.14

FTE
1

Full-time/Part-time
Full-Time

Position Type
Staff

Job Summary/Basic Function
The TRIO Program Coordinator serves as the primary point of contact for the TRIO Student Support Services ( SSS ) Program at Bay College. The position is responsible for providing quality service (face-to-face, on the phone, or electronically) to students, faculty, staff, peer educators and other constituents from the communities served by Bay College. The TRIO Program Coordinator facilitates the day to day workings for TRIO SSS and collaborates with the TRIO Director in the management and coordination of student applications, database and data integrity, budget, and in preparation and submission of annual performance reports. The TRIO Program Coordinator provides direct support to students and staff, as well as indirect support via database management, eligibility determination, and record keeping. The TRIO Program Coordinator plans, coordinates and implements student events; and supervises TRIO Peer Mentor(s).

The TRIO SSS program at Bay College serves 160 eligible students and provides support including: academic tutoring; advice and assistance in post-secondary course selection; student financial aid programs, scholarships, and assistance in completing financial aid applications; services designed to improve financial and economic literacy; application, admission, and financial aid for transfer from two-year to four-year educational institution; career guidance; cultural awareness; etc. The TRIO Program Coordinator reports to the Director of TRIO SSS .

Minimum Qualifications
• Associate degree
• Work experience in office environment
• Experience providing front-line customer service via phone, in person, electronic, and virtual; and related duties including: electronic calendaring, email management, scheduling and referrals
• Effective verbal, nonverbal, written and interpersonal communication skills with ability to flex and adapt to customer needs and manage conflict
• Knowledgeable of current trends in technology and experience using social media and related tools for communicating program activities and services
• Proficient with office technology and computing skills, including: Adobe, Microsoft Office Word, Excel, PowerPoint, Access, and Publisher
• Experience with data entry, databases and report production
• Experience supervising, training, mentoring, coaching, and evaluating team members
• Able to type 40 words per minute or more

Preferred Qualifications
• Three years of full-time work experience in office administration, human services, business, education, or related field
• Experience providing service and support to a diverse population
• Previous experience with Department of Education programs or State/Federal Grants
• Program intake and/or eligibility determination experience
• Event planning, coordination, and implementation experience
• Excellent organization skills including attention to details and follow-up
• Advanced Microsoft Excel skills
• Problem solving, critical thinking, and conflict management experience
• Experience managing multiple assignments and prioritizing goals to meet deadlines
• Positive attitude, growth-minded, solution-oriented, and professional
• Knowledge of and ability to work within a continuous improvement system
• Experience overcoming barriers to post-secondary success similar to program participants

Months Per Year
12

Hours Worked Per Week
40

Work Schedule
M - F, 8:00 a.m. - 5:00 p.m. 1 hour lunch break. Evening and weekend hours required as part of position.

Supervision Exercised
Supervises Student Peer Mentor(s)

Supervision Received
Works under the general supervision of the Director of TRIO SSS

Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements below are intended to describe the general nature and level of work being performed by personnel assigned into this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Job related functions may be performed with or without accommodations. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may be loud in areas of equipment operation.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Travel requirement
Travel required for student engagement events, training, and/or conferences.

Job Duties

• Serves as the primary point of contact for TRIO (face-to-face, phone, and electronically) program. Provide welcoming, professional and timely customer service to students, faculty, staff, tutors, and other constituents from the communities served by Bay College.
• Collaborate with partners on campus (admissions, financial aid, faculty, etc) to achieve student success, collaborate on service provision, and meet program objectives.
• Use marketing and communication strategies to promote and recruit students to apply and participate in TRIO SSS programming. Serve as the page editor for TRIO online presence.
• Process TRIO program applications, complete program intake, determine program eligibility and suitability, identify service needs and make referrals. Create and audit e-files for completion. Ensure all application materials, supporting documents, and services are accounted for, updated, and accurate. Enter data related to student participation and academic progress into multiple databases in a timely manner. Adhere to data retention and disposal schedule.
• Assists students requesting TRIO support by providing guidance, direction, services, appointments, and referrals on a wide range of topics including desk-side technology troubleshooting, career preparation, transfer, FAFSA, time management, community resources, etc.
• Coordinate events and provide logistical support for TRIO student engagement activities including: promotion, travel arrangements, expense reporting, reimbursements, and communication.
• Accurately and effectively provide information to students, parents, staff, and the public within the bounds of FERPA, college policy, and applicable State and Federal regulations.
• Hire, train, schedule, assign work to, evaluate, and coach TRIO Peer Mentor(s).
• Prepare and complete Annual Performance Report ( APR ) for TRIO Grant. Provide administrative and technical support to the TRIO staff including generating reports for internal divisions and external reporting.
• Maintain updated program policy and procedures manual.
• Contribute to, and help develop new initiatives in TRIO, and participate in larger team decision-making. Research and analyze information and make recommendations to effectively resolve problems or issues, using judgment that is consistent with standards, practices, policies, procedures, regulation and/or government law.
• Record minutes of TRIO staff meetings.
• Order, distribute, and maintain supply and equipment inventory for TRIO program.
• Other duties as assigned.

Department Information

Contact(s)
Beth Berube, Director of Human Resources
Shena Turan, Human Resources Specialist

Contact Phone/Extension
906-217-4016

Contact Email
hr@baycollege.edu

Contact Fax
906-217-1625

Posting Detail Information

Posting Number
S260P

Posting Date
10/14/2025

Close Date

Open Until Filled
Yes

Special Instructions to Applicants

Quick Link for Internal Postings
https://careers.baycollege.edu/postings/2624

Documents Needed to Apply

Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Other Document

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * What is the highest level of education attained?
   • GED
   • High School Diploma
   • Associates Degree
   • Bachelors Degree
   • Masters Degree
   • PHD
2. * How many years of experience do you have in this type of position?
   • 0-1
   • 1-3
   • 3-5
   • 5-7
   • 7+
3. * How proficient would you rank your technology skills with various computer software applications and database management?
   • Not proficient
   • Somewhat proficient
   • Proficient
   • Very proficient