"University Library Technician"

Primary Purpose of the Organization

The mission of the Charles Waddell Chesnutt library is to support the University in its educational, research and cultural endeavors through careful selection, acquisition, organization, and interpretation of information resources. In addition, the Chesnutt Library assumes its special role as a major cultural resource for the community and the region at large.

The Circulations Department of the Charles W. Chesnutt Library primary purpose is to charge and discharge library books and audiovisual materials in a manner that are readily accessible to library patrons. The library user is our focus and excellent service to users is the mission of all circulation activities.

Primary Purpose of the Position

Primary purpose of the Library Assistant in this position is to staff and supervise the circulation desk during the evening and weekend hours. Train newly assigned student workers and volunteers. Incumbent works independently in carrying out assignments.

• Obtains statistical data daily. Uses the library's integrated online system, OCLC WMS Circulation module) and the online catalog, which includes the charge and discharge of materials (this includes sensitizing books checked-in, and desensitizing books checked out), renewals, placing holds, searching for missing items. and creating and maintaining online patron records.
• Additionally, this position assists the Head of Access Services with the fulfillment of Interlibrary loan request processing during nights and weekends.
• Knowledge of borrowing policies, procedures, and privileges for the Charles W. Chesnutt Library patrons. Follows the loan periods and policies for students, faculty, staff, community members, Cooperative Borrowers. Fort Bragg Students and Friends of Charles W. Chesnutt Library. This requires looking up patron records, creating and updating records using the Circulation module of OCLC WMS. assists patrons and answer basic location and title questions. Refers patrons if necessary. Assists with interpreting library policies for patrons assists with training and supervision of student assistants and part time workers.
• Responsible for developing content, creating and maintaining LibGuides both private and public facing Libguides for housing circulations services, policies and procedures and student workers training.
• Checks links on all the LibGuides and Library Website and sends reports to the Head of Access Services. Maintains stacks and shelves books. Assists with the weeding process and collection maintenance.
• This position provides support and development of training materials for the departments work study program and supervises work study students who work the night and weekend shifts.
• Works assigned schedule and performs other tasks as assigned.

Minimum Education and Experience Requirements

Completion of high school and Two years of experience in office support, preferably as a library technician in a library.

Knowledge skills and abilities

Knowledge

Program/Technical - Demonstrates a general knowledge of circulation policies and procedures. Demonstrates a basic use of the circulation module of the Millennium System in order to checkout and check-in materials.

Client/Patron Service

Provides general information to assist users with directional inquiries regarding the location of materials in the library. Requires assistance in relaying correct information regarding library and circulation policies. Refers most patrons with inquiries concerning titles and holdings in the library's collections to Reference Desk staff.

Data/Information/Records Management

Records, compiles and submits statistics on how many students used the library on an hourly basis. Submitted monthly statistical and narrative reports to the supervisor.

Instruction

Instructs users on the basic guidelines, policies and procedures for the proper use and handling of materials in the library's collections, and how to access the reserve collection.

Communication (Presentations, Oral and Written)

When assigned to the desk, communicated with library users about services, policies and procedures and the use of the collection. Answered questions promptly or referred patrons quickly for complex questions.

Planning and Organizing Work/Supervision

Directs training, supervising and evaluating student workers and supervise the circulation desk during evening and weekend rotation.

Preferred Qualifications

Completion of high school and Two years' experience in office support, preferably as a library technician.