"Coordinator, Business Enhancement"

Job Description:

• Academic Services Division
• Provide team leadership, operational coordination and support across a range of business processes.
• Identifying and nurturing business enhancement opportunities within the University's student administration function.
• This is a full-time continuing position with salary in the range $102,565 - $111,686 (HEW7), plus a generous super allowance of up to 17%.
• Based at our St Lucia campus

About This Opportunity

We are seeking an experienced, proactive, and self-motivated business administration leader with strong expertise in student administration. The Coordinator, Business Enhancement, provides leadership, operational coordination, and hands-on support for business process improvement activities, particularly digitisation and automation projects, led by the Office of the Academic Registrar.

This role is critical to delivering efficient, high-quality student experiences while improving decision-making and operational effectiveness across the University’s student administration functions.

Reporting to the Manager, Business Enhancement, you will have day-to-day responsibility for coordinating team activities and working closely with ITS and key stakeholders to support the successful delivery of technical solutions.

Key responsibilities will include, but are not limited to:

• Coordinate the design of enhancement of business processes in consultation with subject matter experts.
• Plan, develop and coordinate testing activities to ensure solutions are thoroughly validated prior to implementation.
• Lead the business readiness and change management activities, including the development of training and support materials.
• Provide effective leadership and supervision of Senior Administration Officers within the Business Enhancement team, fostering a culture of high performance, collaboration, service teamwork, service excellent and continual improvement.
• Build and maintain strong working relationships with ASD, ITS team and key stakeholders across the university.
• Monitor and report on system usage, volumes and uptake within the Academic Registrar’s information governance responsibilities, ensuring compliance with relevant policies and procedures.
• Prepare updated reports to track benefits realised by Business Enhancement activities.
• Contribute to the development of a reporting framework to support evidence-based decision-making.
• Other duties as required.

About You

You are a highly organised and forward-thinking professional who can anticipate priorities, initiate improvements, and coordinate complex administrative activities. You are equally comfortable working autonomously and leading a high-performing team of administration professionals.

To be successful in this role, you will demonstrate:

• Proven experience in staff management, including workforce planning, performance management, and staff development.
• Well-developed capability in using University systems and software, particularly UniTask, SI-net, spreadsheets, and databases.
• Sound knowledge of The University of Queensland’s academic, student, and administrative policies and procedures, or the ability to rapidly acquire this knowledge.
• Exceptional attention to detail with a strong commitment to accuracy and quality.
• Strong strategic, analytical, and problem-solving skills, with the ability to design and implement new initiatives.
• High levels of professional judgement, including the ability to assess risk and recommend and implement corrective actions.
• Highly developed interpersonal and negotiation skills to effectively manage stakeholder expectations and maintain strong internal and external networks.
• Excellent written and verbal communication skills, with a demonstrated ability to communicate clearly, concisely, and professionally.

You must maintain unrestricted work rights in Australia for the duration of this appointment, and may be required to complete background checks including, criminal history and education checks. Employer sponsored work rights are not available for this appointment.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
• Discount parking, On campus childcare and Salary packaging options.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section
• Resume

For more information about this opportunity, please contact Diana Velez at d.velez@uq.edu.au. For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line.

Applications close Tuesday, 3 February 2026 at 11.00pm AEST (Job Reference Number - R-58690). Please note that interviews are tentatively scheduled on Wednesday 11 February 2026.

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal career board to apply for this opportunity. Please do NOT apply via the external job board.