"Victim Services and Case Management Specialist"

Job Summary

We are seeking a compassionate and experienced Victim Services and Case Management Specialist to join our team on the CU Anschutz Campus. This unique role provides critical support to staff, faculty, and affiliates impacted by crime, misconduct of a concerning nature, or critical incidents on campus, coordinating comprehensive victim services, conducting case management and workplace threat assessment in collaboration with the University Police Department, Central Human Resources, and the campus Faculty and Staff Threat Assessment and Response Team (FaST), as applicable.

The successful candidate will serve as a vital resource ensuring access to support services and guiding members of the campus community through available resources. Reporting to Central Human Resources with a dotted line to the University Police Department, Police Services division, this position requires a flexible, hybrid work schedule to meet the dynamic needs of the campus community.

Key Responsibilities

• Provide direct victim advocacy and support services specifically tailored to staff, faculty, and affiliates impacted by crime, misconduct of a concerning nature, or critical incidents on campus.
• Conduct comprehensive case management for FaST cases and victims of crime on campus, including intake, assessment, service planning, follow-up, and referral coordination.
• Perform behavioral threat assessments in collaboration with the University Police Department, Human Resources and the FaST team.
• Provide situational awareness and personal safety planning support to impacted individuals and departments, as applicable, and in coordination with other university offices, as requested, e.g. Office of Equity, Title IX.
• Maintain confidential and accurate records of all interactions and case details, following Clery Act reporting requirements, where applicable.
• Facilitate access to internal and external support resources, including counseling, legal assistance, financial assistance and medical services in alignment with the University Police Department's Policy 315: Victim and Witness Assistance, FaST case management expectations, and the Colorado Victim Rights Act (VRA), as applicable.
• Collaborate closely with the University Police Department, Human Resources, medical personnel, Student Affairs case managers, Office of Equity, and other campus offices, as applicable, to develop and implement safety and support protocols for victims of crime on campus and FaST cases.
• Respond to critical incidents and provide after-hours support as needed.
• Coordinate psychological first aid services for members of the University Police Department and members of the campus community impacted by critical incidents.
• Participate in and lead training and outreach programs to educate the campus community on victim services and workplace threat mitigation activities.
• Flex on-campus presence to accommodate the needs of victim services and FaST case management, primarily working from the Police Department on Wednesdays and Human Resources offices on Tuesdays and Thursdays.

Work Location

Hybrid - this role is eligible for a hybrid schedule of three days per week on campus and as needed for in-person meetings.

Qualifications

Minimum Qualifications

• Bachelor's degree in Social Work, Nursing, Public Health, Human Resources, Psychology, Criminal Justice, Criminology, or a related field.
• Minimum of 3 years' experience in victim services, employee assistance, behavioral threat assessment, case management, or a related role.
• A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Preferred Qualifications

• Licensed or certified in the one of the following areas: Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker (LMSW), Licensed Professional Counselor (LPC), Certified Employee Assistance Professional (CEAP), Certified Case Manager (CCM), Colorado Advocate Certification Program (CACP), National Advocate Credentialing Program (NACP), or equivalent credential or clinical licensure.
• Certification in Threat Assessment or related specialized training including but not limited to the Stalking & Harassment Assessment & Risk Profile (SHARP), the Structured Interview for Violence Risk Assessment (SIVRA-35), the Violence Risk Assessment of the Written Word (VRAWW), etc.
• Experience working in a university, healthcare, or law enforcement environment.
• Knowledge of and experience working with trauma-informed organizational practices and employee assistance programs.
• Familiarity with resources available for crime victims within the Colorado community and healthcare systems.

Knowledge, Skills and Abilities

• Strong understanding of victim advocacy principles, trauma-informed care, and crisis intervention techniques.
• Demonstrated ability to manage sensitive and confidential information with discretion and exercise sound judgment in complex scenarios.
• Excellent interpersonal and communication skills with the ability to build trust and rapport with diverse backgrounds, including those who may be experiencing heightened emotional distress.
• Proficiency in threat assessment and case management methodologies.
• Ability to work independently and as part of a multidisciplinary team.
• Flexibility to provide after-hours support for critical incident response.

Anticipated Pay Range

The starting salary range (or hiring range) for this position has been established as $65,000 - $70,000 annually.

Conditions of Employment

• Work a Hybrid Schedule: On-campus at Police Department and HR Office Suite, with up to 2 days remote. On-campus presence is required Tuesdays and Thursdays in the HR office suite, Wednesdays in the University Police Department. Additional on-campus days scheduled as needed to meet service demands.
• Work standard office hours 8:00 AM - 5:00 PM, with some evening or weekend hours to respond to urgent situations and address off-shift employee needs
• Applicants must be legally authorized to work in the United States without the need for employer-sponsored work authorization.