Video Communication Technician

Video Communication Technician

Company: Western New Mexico University

Job Location: Silver City, 88062

Category: Multimedia and Audiovisual

Type: Full-Time

Position Classification: Staff

Employment Type: Full-Time

Benefits: Full Time Benefitted

Department: Academic Technology Services

Summary

Performs a wide range of technical and support services for video conferencing to assist faculty, staff, students, and the community.

Duties

1. Installs electronic communications and computer-based equipment including video conferencing systems, lecture capture equipment, conference telephones, laptops, classroom teacher stations, audio visual and streaming equipment for live events, and desktop videoconferencing.
2. Troubleshoots operator error in equipment malfunctions deciding on remedial action necessary and implementing said action.
3. Schedules, monitors, and supports multipoint videoconference connections for main campus and connecting locations. Schedules, monitors, records, uploads, and edits streamed content to Video Communication servers or cloud. Supports streamed and recorded video.
4. Responsible for making minor equipment repairs and/or troubleshooting issues. Independently completes routine software and hardware installations.
5. Responsible for maintaining updated inventory of equipment assigned to the department, reporting any loss to the appropriate authority.
6. Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
7. Assists the Video Communications Manager with determining equipment needs or upgrades for capital projects and existing or new smart classrooms.
8. Provides regular training sessions and one-on-one training opportunities for all faculty, staff, and students.
9. Researches, requests, and attends technical training as the industry evolves.
10. Writes and submits routine video conferencing/lecture capture reports, various correspondence that supports department goals/requirements, classroom inventory, and storeroom inventory. Develops and maintains semester course schedule and course schedule reports.
11. Deals with problems involving several concrete variables in standardized situations.
12. Greet visitors, answers telephone calls, and provides information.
13. Performs other duties as assigned.

Education/Background

Associate's degree or a minimum of 64 college credit hours completed or 4 years of experience in the operation of communication equipment, electronics, or related technical field. One-year technical certificate from a college or technical school can substitute for 1 year of required experience. Bilingual (Spanish) preferred.

Job Knowledge

Knowledge of operation and maintenance of audio-visual equipment including proper placement and operation of equipment on work site. Speak effectively before groups of customers or employees of organization. Skills in understanding complex written instructions. Must have the ability to communicate technical guidance and instruction to users of equipment and software. Must be knowledgeable of university policies and procedures. Must be able to handle multiple deadlines and maintain accuracy. Must be sensitive to cultural differences within the University and community. Fluent in Microsoft Office Applications.

Working Conditions/ Physical Demands (With or Without Accommodations)

Works in an environment subject to changing priorities and schedules. Normal office, classroom and/or auditorium/production environment. May travel some within the community when needed. May be required to lift normal office equipment and materials. Visual acuity to read information from computer screens, forms, and other printed materials and information. Able to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/ conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing, reaching, flexibility, body movement for bending, crouching, walking, kneeling, and prolonged sitting. May be required to work additional hours or days depending on circumstances.

Location: Silver City

Salary Range: $19.08

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