"VSS Sr Student Services Specialist"

VSS Sr Student Services Specialist

Company: University of Oklahoma

Job Location: Oklahoma-Norman-Norman Campus

Category: Student Affairs and Services

Type: Full-Time

Job Number: 260081

Organization: Enrollment Services

Job Location: Oklahoma-Norman-Norman Campus

Schedule: Work Schedule: Monday - Friday, 8am to 5pm

Work Type: Hybrid

Salary Range: $43,000

Benefits Provided: Yes

Required Attachments: Resume, Cover Letter

Job Description

Duties are performed in accordance with U.S. Department of Veterans Affairs procedures contained in the U.S. Code and 38 Code of Federal Regulations. As a recognized School Certifying Official (SCO), this position serves as an institutional representative processing all of VA Educational Benefits programs. Assists students in resolving pay and educational benefits issues. Helps compile statistical data for monitoring and reporting purposes. Assists in office leading and training of part-time student workers. Assists to maintain OU compliance and Federal VA approval standards with the OK State Accrediting Agency. Performs other duties as assigned by the Director. We need someone who exhibits the values of integrity, care, intentionality, and innovation.

We need someone who exhibits:

Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency and thoughtfulness in communication.

Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, approachable and inclusive. Commitment to collaboration and to being a team player with a positive attitude.

Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management and OU; self motivation. Consistency in meeting deadlines and responding in a timely manner.

Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.

Responsibilities Include:

• Responsible for organizing and coordinating specialized clerical functions.
• Reviews and updates office procedures for a more efficient operation.
• Assists students and provides information.
• Handles complaints for internal and external customers.
• Reviews billing from contractors and vendors, making adjustments.
• Establishes and maintains filing systems including confidential documents.
• Performs various duties as needed to successfully fulfill the function of the position.

Job Requirements

Required Education: High School Diploma or GED and some College, AND:

• 18 months experience in office supervision/management or student services.

Skills:

• Ability to speak, read and write clear, concise English.
• Basic math skills.
• Proficient in Microsoft Office.
• Highly organized and able to handle multiple projects and deadlines.
• Able to communicate well and build rapport quickly with students, faculty, and staff.
• Ability to work independently with frequent exposure to stress deadlines and busy periods.
• Decision-making skills.
• Military oriented customer service skills.

Certifications:

• Must be School Certifying Official trained by Federal VA and State Accrediting Agency. Can be provided after hired.

Advertised Physical Requirements:

• Must be able to engage in repetitive motion and communicate effectively.

Departmental Preferences:

• Knowledge of OU enrollment processes and systems, military outreach, or personal use of VA education.
• 24 months military-oriented customer service.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Job Posting: Jan 16, 2026

Hiring contingent upon a Background Check?: Yes