"Web Communications and Services Specialist"

Posted: 15-Jan-26

Location: New Haven, Connecticut

Categories: Staff/Administrative

Internal Number: 131689WD

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Salary Range
$68,000.00 - $120,500.00

Overview

The Web Services Specialist will use previous experience and knowledge of web publishing, usability, analytics, user testing, systems, data, and relationship management to help to execute the details, strategy, output, and support of new and ongoing web projects for the school of medicine community. This role will work to increase the reputation and awareness of YSM among the general public, peer institutions, the media, and existing and potential patients, faculty, staff, and donors.

The position is part of a team that will focus to enhance web and digital communications at the school of medicine by assessing client goals, making decisions using expertise in usability, accessibility, and content layout to publish the content, establishing metrics to determine success, and providing ongoing refinement and support. Using a combination of independent thinking and consultation with team colleagues, this position will be essential to elevating the school’s web and digital communications by providing expertise to determine how best to publish and support content. As part of the web services team, this position will help design and implement industry-leading practices for usability and content to best represent the school. In addition, through user testing and client feedback, it will make recommendations for website and system improvements to the Director of Web Services. Finally, it will work to assess the effectiveness of the support systems and materials clients use to publish information through the school’s dynamic content management system (Beatrix), researching, suggesting and implementing improvements as appropriate.

Required Skills and Abilities

1. Superior oral and written communication skills. Proven ability to communicate compelling and concise analysis to team members, leadership, and end users. Ability to provide translational support to internal teams within the Office of Communications and end users pertaining to system upgrades and general usability.
2. Demonstrated ability to work in a collaborative team environment. Desire to work collaboratively, in an open, friendly manner. Must be organized, detail-oriented and resourceful. Stellar interpersonal and problem-solving skills, and outstanding record of relationship management. Proven and vested interest in service-oriented work.
3. Demonstrated ability to exercise independent judgment, initiating and completing tasks with minimal supervision. Demonstrated ability to identify and solve complex problems with multiple stakeholders. Experience managing daily deadlines with long-term projects; must be able to prioritize assignments. Ability to deliver against a defined set of metrics and key performance indicators (KPI).
4. A deep understanding of data and analytics as used on for all school web communications, mobile and key social platforms, pertaining to web user interface (UI) and user experience (UX), content tagging, the vended medical taxonomy, downstream impact of internal algorithms. A deep understanding of web structure, web best practices, web usability, and fluency with online technology, specifically web content management systems. A high-level understanding of complex and abstract technical concepts, and familiarity with the intricacies of multiple development processes.
5. Experience with digital publishing, analytics, and at least one content management system, along with relevant software applications (Microsoft Office Suite) pertinent to online publishing. Knowledge/experience with computers and relevant software applications pertinent to online publishing. Experience with and willingness to use collaboration software and a proven ability to self-motivate in an office or work-from-home environment. Must be willing and able to work occasional off-hours on nights and weekends, as deadlines, special events or crises occur.

Preferred Skills and Abilities

1. Preexisting familiarity with WCAG2.0 Accessibility Guidelines.
2. Expertise in multiple content management systems, web user interface (UI) and user experience (UX), metadata, and have a thorough understanding of taxonomies and downstream impact of internal algorithms.
3. Experience with hands-on end-user support.

Principal Responsibilities

1. Independently and with broad latitude in judgment maintains daily interactions with all levels of faculty, staff, and other clients and stakeholders across YSM to manage the YSM Web Editing Service.
2. Provide some task management of student staff working on web editing and data projects.
3. For new and ongoing web, system, and data projects supporting the Yale School of Medicine Office of Communications, the Business Systems Analyst will be responsible for leading research, analysis, recommendations, implementation, testing, and training for these projects that will either be implemented across the Yale School of Medicine web systems or within the Office of Communications. The Business Systems Analyst:
   • Independently researches solutions to develop thorough business case and end user support analysis to determine selection, prioritization positioning and approach for broadest range of potential solutions (e.g., outsourcing, process improvements, and technology solutions).
   • Provides compelling and concise analysis to enable relevant teams to make well informed decisions regarding options for problem resolution and opportunity realization.
   • Independently reviews system capabilities, workflow, and scheduling limitations to determine if requests are possible within existing resources and constraints, and if changes or new systems meet the needs of the end user. Provides solutions and recommends improvement opportunities.
   • Works collaboratively with respective process owners and using the business analytics, independently prepares the business case and project charter that clarifies the project scope, requirements, measurable outcomes, and project deliverables.
   • Works with internal staff, management, clients, and external vendors to implement and test changes and new systems, providing smooth communication across teams and regular updates to manage expectations.
   • Is responsible for archiving or creating documentation for new systems.
   • Designs, plans, communicates and executes training plans for optimal results.
   May perform other duties as assigned.

Required Education and Experience

Bachelor’s Degree in business, technology or related field and four years of related work experience in analysis of business needs and development of related business systems or an equivalent combination of education and experience.

Job Posting Date
01/14/2026

Job Category
Professional

Time Type
Full time

Work Model
Hybrid

Location
50 Division Street, New Haven, Connecticut