"26-106 Office Assistant (Clerical Assistant 2) Department of Communication Sciences & Disorders"

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania Department of Communication Sciences & Disorders invites applicants to apply for the position of Office Assistant.

The shift available is Monday to Friday 8:00 a.m. - 4:30 p.m.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

This position is responsible for the coordination and delivery of a full range of support services to the chairperson (and faculty) in the Department of Communication Sciences & Disorders (CSD) and to the Dean for the College of Health Sciences.

The ideal candidate will demonstrate excellent communication, customer service, problem-solving and organizational skills; can manage multiple priorities in a fast-paced work environment; values teamwork and collaboration; shows attention to detail; support organization change and can build and maintain relationships with campus partners.

Responsibilities include:

• Serve as the primary point of contact and central resource for the Department by answering telephone calls, receiving and directing visitors, and distributing messages and departmental mail.
• Provide comprehensive clerical and administrative support to the Department Chair, regular faculty, and temporary faculty to ensure efficient daily office operations.
• Assist undergraduate and graduate students by providing general information and direction and serving as a liaison between students and faculty.
• Work independently to prioritize tasks and manage workflow, with input from the Chair as needed.
• Coordinate room bookings and submit work orders for facilities-related needs, including moving and custodial requests.
• Arrange travel and logistical support for departmental activities, including faculty searches and special events.
• Assist in planning and coordinating departmental events, including the annual Department retreat.
• Utilize institutional and departmental software systems (e.g., Microsoft Office Suite, Banner, SAP, 25Live) to support administrative operations.
• Maintain and update programmatic databases related to advising, assessment, and accreditation activities in collaboration with faculty.
• Assist the Chair in preparing and entering the master schedule for undergraduate and graduate courses.
• Submit and track electronic requisitions (e-reqs) and assist with departmental budget tracking and reporting.
• Maintain student records, manage enrollment-related documentation, and update faculty advising lists as directed.
• Assist the Chair and faculty with the preparation of faculty evaluations and related documentation.
• Maintain departmental files and records, including personnel documents, assessment plans, accreditation materials, and official correspondence, and monitor inventory of office supplies and equipment.
• Perform other duties as assigned.

Minimum Qualifications:

• Six months as a Clerical Assistant 1 (Commonwealth title)
• OR
• Graduation from high school
• Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, Excel, and Teams

Knowledge, Skills and Abilities:

• Knowledge of the use and functionality of Microsoft Office Suite software.
• Knowledge of standard vocabulary and usage, spelling, grammar, and punctuation.
• Ability to use an alphanumeric keyboard.
• Ability to proofread information for conformance with prescribed standards.
• Ability to sort and file information.
• Ability to perform mathematical calculations.
• Ability to follow oral instructions.
• Ability to read and understand written materials.
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to establish and maintain effective working relationships.

Preferred Qualifications:

• Customer Service Experience
• Clerical or receptionist experience
• Experience using Microsoft Office Suite to manage calendars, create and maintain reports, and prepare presentations
• Experience working in Higher Education setting