"Academic Success Coach and Counselor"

Job Summary

The Graduate Academic Success Coach and Counselor supports the academic achievement and professional development of graduate students by providing holistic advising, coaching, and support services. This position is responsible for assisting graduate students with academic planning, addressing barriers to success, and implementing personalized strategies to promote retention, progression, and timely graduation. Sponsorship is not available for this position.

Duties and Job Responsibilities

• Provide individualized academic coaching for graduate students to support goal setting, time management, research planning, and academic performance.
• Counsel students on graduate academic policies, thesis/dissertation process, and degree requirements.
• Identify and proactively engage at-risk graduate students using performance data and faculty referrals.
• Collaborate with graduate program coordinators, financial aid, faculty advisors, and student support services to develop holistic support plans.
• Facilitate workshops tailored to graduate student success, including topics such as stress management, scholarly writing, and career development.
• Monitor graduate student progress and maintain records in CRM systems.
• Refer students to appropriate university and external resources for academic, personal, or professional support.
• Support graduate students onboarding, orientation, and transition programs.
• Participate in ongoing training and contribute to program evaluation and development efforts.

Required Qualifications

• Master’s degree in Counseling, Higher Education, Psychology, or a related field.
• Minimum of two years of experience supporting graduate-level students in higher education or a related academic setting.
• Demonstrated ability to provide academic advising and coaching to diverse student populations.
• Strong interpersonal, communication, and problem-solving skills.
• Knowledge of graduate education processes, challenges, and support strategies.

Preferred Qualifications

• PhD in Counseling, Higher Education, Psychology, or a related field.

Knowledge / Skills / Abilities

• Excellent interpersonal and communication skills with the ability to build a rapport and establish trust with students.
• Strong problem-solving and critical-thinking abilities.
• Ability to work collaboratively with faculty, staff, and stakeholders to support student success.