"Administration and Customer Service Opportunities"

Administration and Customer Service Opportunities

Kickstart your tertiary career with us

Diverse professional opportunities across the university

Live your best life with flexible working and tailored development pathways

Be Bold. Belong. Be More. At Southern Cross University, we do things differently, and so can you. A career with us is more than you might expect. Yes, it’s about the heart, connectedness and community you’d hope for in a regional university. But there’s also so much more. Our game changing Southern Cross Model brings a deeper, focused learning experience and our research is deeply connected to our regions, making a difference on a global scale. This is your chance to help us build something new and meaningful for our students, our communities and your career. To drive change, make a real impact, and thrive in a place as unique as you. You can be good anywhere. Here, you can be great.

Your opportunity

Join Southern Cross University’s vibrant student and faculty support community and help shape exceptional experiences for our students. We’re seeking motivated, service-oriented professionals to join key areas across the University, including:

Student Administration Officer – Admissions: Guide students from admission to graduation, focusing on admissions and enrolment support to deliver a seamless and positive student experience.

First Year Adviser – Student Support & Success Support commencing students as they navigate their first year of university, providing proactive, personalised guidance to help them stay engaged, overcome challenges and build strong foundations for academic success and retention.

Available roles will be discussed at our ‘Future Opportunities Workshop’ currently scheduled for 25 February 2026 at our Lismore Campus.

What you will bring

You’re a people-first professional who takes pride in delivering great service and getting the details right. You thrive in a busy, team-oriented environment and enjoy helping others succeed through clear communication and practical support. To succeed in these roles, you will need:

A relevant tertiary qualification or a minimum two years of applicable experience in a student administration, customer service, government, or other high-volume administrative environments

Proven customer service orientation and the ability to provide support in a high-volume, deadline-driven setting

Strong communication and interpersonal skills, with the ability to engage effectively with people at all levels

Demonstrated analytical, problem-solving and computer literacy skills, with experience using customer relationship management (CRM) or database systems to manage records and deliver responsive service

Why Southern Cross University SCU is proudly a regional university, young, small and vibrant. That means you’ll find more exposure, opportunity and ownership - to grow, achieve and build a career that means more. And you’ll do it alongside passionate people and leaders who go the extra mile to help you succeed. A career with us is about more than just work. It’s about place, community and the life you want to live. With three main campuses at the Gold Coast, Coffs Harbour and the Northern Rivers region of NSW, we’re integral to all these wonderful communities. Find your place and be more in this beautiful part of the world. Your opportunity is:

Full-time (continuing). Applicants deemed suitable may be offered other opportunities as they arise. Located at Lismore, NSW 2480. HEW Level 4. The base salary is $75,500 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is $88,335.

You will enjoy a range of perks designed to support your wellbeing, growth and work-life balance. For more information on our benefits and what it’s like to work at SCU, visit Why work at Southern Cross University?

Be more with Southern Cross University today Applicants must apply online by responding to the application questions and attaching a CV by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting jobs@scu.edu.au. Eligible applicants must have Australian or New Zealand citizenship, Australian permanent residency or current working rights in Australia for the entire duration of the appointment. Employer visa sponsorship is not available for this position.

Future opportunities workshop details Shortlisted applicants may be invited to attend a 4-hour workshop on the Lismore campus on 25 February 2026. This engaging workshop will include:

Group session to showcase teamwork and interpersonal skills.

One-on-one interviews to understand your experiences and aspirations.

Skills and strengths activity to evaluate your proficiency in administration, time management, and attention to detail.

Applications close 10.00am AEDT 20 February 2026

Southern Cross University celebrates the rich diversity of our regions and international community. We are committed to creating an inclusive workplace that welcomes and values people of all backgrounds. We encourage applications from people of all genders, ethnicities, ages, languages, sexual orientations, and people with disabilities. We are dedicated to providing reasonable adjustments to our recruitment process to ensure every candidate can fully participate. For any support through the recruitment process reach out to jobs@scu.edu.au.

Student Administration Officer - Position description Opens in new window

First Year Advisor - Position description Opens in new window