Administrative Analyst

Under general supervision of the Assistant Parking Manager, the Administrative Analyst provides complex administrative support for all of the Parking Services Department. The incumbent serves as a liaison between Parking Services, other departments, vendors and other external business partners, and all the groups who make up SJSU Finance and Business Services. The position provides operational support throughout the organization, encompassing the issuance and billing of parking permits and other accounts receivables; assisting with procurement and other account purchasing duties; management of special event parking accommodations; assisting with parking citation collections; and assistance with customer service by resolving customer problems. The position will handle cash and other forms of payment, reconcile, and perform collections. The responsibilities of this position require the incumbent to interact daily with staff, faculty, and students. Because the department receives communications and requests in a myriad of options, the Administrative Analyst must be able to clearly communicate in multiple forms (phone calls, emails, letters, and virtual environments.)