Administrative Assistant II, Department of Instructional Leadership & Professional Development (ILPD)

Towson University (TU) has earned distinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivating the intellectual and personal growth of the entire university community.

The Administrative Assistant II position, in the Department of Instructional Leadership & Professional Development (ILPD), within the College of Education—provides complex administrative support for the department chair, program directors, and faculty. Work requires detailed knowledge of the department and its programs, as well as skill in addressing policy and procedural issues. Strong communication skills are necessary, as are accuracy and an ability to prioritize and multi-task.

The ILPD department works with educators from the Baltimore area and around the State of Maryland, supporting their development as equity-centered leaders. We are seeking an administrative assistant who is inspired by that mission.

Responsibilities and Duties

General Administrative Duties:

Supports administrative processes involved in the execution of ILPD’s graduate programs year-round. Communicates with the Payroll Office, Accounts Payable, Business Travel Office, Events and Conference Services, and Auxiliary Services. Collaborates with administrative staff in the Dean’s Office and throughout the COE as necessary. Works closely with the department chair, graduate program directors, and the Towson Learning Network to create semester course schedules and monitor cohort progressions. Develops and maintains paper and electronic filing systems for departmental procedures and processes. Maintains and updates contact lists for students and faculty. Responds to email, phone, and in-person inquiries which may or may not require substantive program knowledge and refers questions to appropriate personnel.

Budget and Finance:

Closely monitors the department’s budget, including state-side, external grant and TU Foundation funds, and manages these funds with the department chair. Facilitates purchasing. Maintains good standing as Procurement Card holder with the University. Prepares adjunct and full-time faculty contracts, additional compensation forms, reimbursement forms, and travel forms.

Employment and Hiring:

Provides support for new and adjunct faculty during the hiring process, as well as during the transition into the department. Maintains thorough and accurate employment records for the department. Coordinates with the Office of Human Resources and the College of Graduate Studies to shepherd onboarding of graduate assistants.

Communication and Marketing:

Edits, formats, and revises a variety of documents and materials created by others. Creates and revises materials to advertise ILPD programs and events to current and incoming students, faculty/staff, and alumni. Maintains student and alumni databases, and promotes event participation and program recruitment through communication with students and alumni. Attends tabling events for program recruitment.

Events:

Coordinates logistics for departmental events, to include: reserving venues; communicating with Events & Conference Services, Catering, and Parking; organizing catering; communicating with event facilitators and participants.

Qualifications and Skills

• High school diploma or GED.
• 3 years of experience providing administrative support.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

General knowledge of and skills in the practical application of typically accepted office practices and procedures. Ability to communicate effectively, both orally and in writing. Ability to proofread and edit written documents. Proficiency in Microsoft Office, especially software for word processing, spreadsheets, database, presentation programs, and calendaring. Ability to interact effectively with internal and external parties in a professional, efficient, and courteous manner. Ability to plan, organize, prioritize, and implement multiple and continuing assignments. Ability to work independently following instructions on specific tasks and to work effectively as part of a team. Affinity for collaboration with colleagues.

Preferred:

• Experience using PeopleSoft/Stratus or equivalent software.
• Prior experience with or interest in graphic design.
• Willingness to ask questions and suggest improvements to departmental processes.

Salary and Benefits

$46,736 annually and full University benefits that includes annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. Applicants with TU or USM service may receive salary credit. When applicable, a 2.5% increase may be added to the annual salary, pending successful completion of the initial six-month probationary period, for this position. To learn more about our benefits, please click here. TU also offers a variety of great perks and discounts, which can be found here.

This position will be open for a minimum of 14 days. For consideration, please submit a cover letter and resume with your online application.