Administrative Assistant

Rutgers, The State University of New Jersey, is seeking an Administrative Assistant. This position serves the Office of Academic Programs by providing support for all retention, student support efforts, special programs and campus engagement initiatives in the Office of Academic Programs. The position supports the Assistant Dean of Retention in organizing all record keeping, processing, and communication with students regarding academic standing, withdrawal/Leave of Absence, and reenrollment issues (warning, probation, good dismissal, reenrollment, good standing) and answers all front-line inquiries for students with concerns about academic standing. This position also provides important administrative support for special programs, particularly the SEBS Guided Gap program and other campus engagement activities, including support for activities such as the GROW@SEBS program.

Among the key duties of the position are the following:

• Provides administrative support for all aspects of retention, scholastic standing, and reenrollment issues including meticulous record keeping for scholastic standing as well as communication to students regarding scholastic standing requirements, withdrawal, and reenrollment.
• Assists the Assistant Dean for Retention in all retention efforts and planning including programmatic and advising initiatives, tracking, and responding to student inquiries.
• Provides administrative support for SEBS and OAP special programs and populations, particularly the SEBS Guided Gap program including responding to students, parents and other stakeholders.
• Assists in preparing materials and pathways to assist in connecting them to the school and university, facilitating their plans for their gap semester, and their spring registration and onboarding.
• Handles administrative functions for the GROW@SEBS program in the Suitable App for student engagement and retention efforts.
• Provides administrative and logistical support to SEBS students, faculty, staff and outside stakeholders: registration and scheduling, admissions and recruitment (first-year, transfers, guided gap students), and processing of academic forms and transfer credits (i.e. withdrawals, change of major/class, senior worksheets, etc.).
• Provides administrative support and front-line response to all student inquiries about SEBS and Office of Academic Programs policies and procedures.
• Provides appropriate referrals to SEBS departmental and University-wide offices, and ensures quality customer service interactions.
• Represents the department at university-wide and school-specific events.

Minimum Education and Experience:

• Bachelor's degree in a related field or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of college academic and student affairs, office administration, work organization, coordination, and data management.