"Administrative Coordinator - Box Office"

Administrative Coordinator - Box Office

Company: Brooklyn College

Job Location:

Category: Arts and Museum Administration

Type: Full-Time

Job Title: Administrative Coordinator - Box Office

Job ID: 31786

Location: Brooklyn College

Full/Part Time: Full-Time

Regular/Temporary: Regular

POSITION DETAILS

Brooklyn College is soliciting applications for an Administrative Coordinator who will coordinate activities and ticket operations with the highest degree of customer service and accuracy for the Tow Performing Arts Center Box Office. Reporting to the Associate Bursar, the Box Office Coordinator will respond promptly to customer inquiries and requests, and train Box Office personnel and collaborate with Tow Center personnel.

In addition to the CUNY Title Overview, typical duties include but are not limited to:

• Process ticket sales in-person, over the phone, and online, including handling cash, credit card transactions, and processing vouchers or exchanges.
• Provide information on showtimes, ticket availability, and seating (including ADA requirements).
• Sort and distribute tickets to patrons, internal departments and external companies.
• Respond to customer inquiries and problems via email, window, day of event, or phone.
• Responsible for all event creation and maintenance of ShoWare Ticketing System
• Reconcile daily cash drawers, Box Office receipts and event income.
• Responsible for secure transfer on all monies taken in, deposited into secure combination safe and bought to Student Payment Services (Office of the Bursar) for deposit according to CUNY cash accountability policy.
• Coordinate with internal departments and external companies regarding operating procedure to maximize operational efficiency.
• Develop training materials and procedural manuals and implement usage of same.
• Provide sales/revenue reports to supervisor and colleagues.
• Supervise and train office staff.
• Other duties as assigned.

QUALIFICATIONS

Minimum Qualifications

• Bachelor's Degree required.

Preferred Qualifications

• Strong communication, customer service, mathematical, analytical, and computer skills
• Excellent time management and organizational skills
• Flexibility to work weekends, evenings, and holidays as needed
• Knowledge of ShoWare ticketing system or similar program
• Experience in ticket sales and distribution

CUNY TITLE OVERVIEW

Supports projects, initiatives, and activities that impact an academic or administrative department.

• Manages basic office functions such as communications, meeting schedules, work plans, staff assignments, and distributing information.
• Collects data for, prepares, and distributes reports and presentations using word processing, spreadsheet, and presentation software.
• Updates office databases, lists, and files to ensure completeness and accuracy; maintains current information on department web site(s); maintains department archives and collections.
• Conducts internet and/or database research and performs basic systems queries to locate information related to department activities.
• Maintains department fiscal plans and budgets; assists in budget administration and invoice processing.
• Provides basic information, instructions, and materials as requested by students, faculty, and others who contact the department.
• May supervise office staff and student workers.
• Performs related duties as assigned.

CUNY TITLE Assistant to HEO

FLSA Non-exempt

COMPENSATION AND BENEFITS

$48,647 - $54,725; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

From our job posting system, select "Apply Now'', create or log in to a user account, and provide the requested information. If you are viewing this posting from outside our system, please visit https://cuny.jobs/jobs/ and search for the Job ID or Title.

Applicants should provide a cover letter and resume in .docx or .pdf format.

CLOSING DATE March 21, 2026

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Apply Now