"Admissions Transitions Manager - NYSOP"

Position Details

The Admissions Transition Manager will work closely with the Dean of Student Development and Enrollment Management to develop, implement, and execute a comprehensive admissions strategy designed to attract and enroll qualified students, including those who may be eligible or who are participating in the New York State Opportunity Promise (NYSOP) initiative. This strategic state initiative (NYSOP) is designed to increase college degree attainment among adult learners ages 25-55, particularly those with some college, but no degree. Reporting directly to the Dean of Student Development and Enrollment Management, the Admissions Transition Manager will spearhead the transition and support of students through the admissions, enrollment, and onboarding process, with special focus on adult learners eligible for and/or participating in the NYSOP initiative. Duties include but are not limited to the following:

• Develop and refine strategic initiatives targeting adults ages 25-55 with some college credit but no degree, with measurable outcomes for enrollment and completion.
• Work closely with other departments campus wide to align processes with university policies and to ensure that NYSOP initiatives are seamlessly integrated with general enrollment practices.
• Work closely with Financial Aid, Advising, Career Services and Counseling to streamline support services for NYSOP students in addition to general admission students.
• Develop, implement and evaluate programs and services that support successful transition, retention and completion of adult learners.
• Develop and implement NYSOP policies, procedures, and practices in collaboration with senior leadership, ensuring that initiatives support the College’s strategic objectives and address the unique needs of NYSOP participants.
• Provide quality customer service including responding to inquiries, scheduling campus visits, and providing accurate and comprehensive information regarding academic programs, student support services, university policies, and NYSOP-related offerings and eligibility criteria.
• Update and maintain the Admissions and Recruitment website, ensuring that information posted (including NYSOP-related information) is current and accessible.
• Review applications and make admission determinations following established policies, procedures, incorporating specific considerations for NYSOP qualified applicants.
• Analyze admissions data to identify trends and areas for improvement with a focus on assessing the effectiveness of NYSOP initiatives. Prepare detailed reports, presentations, and recommendations for executive leadership to make well-informed strategic decisions.
• Utilize systems such as CUNYfirst and Slate CRM to counsel prospective applicants through the admission and enrollment process, ensuring that those interested in NYSOP receive comprehensive support and guidance.
• Plan and manage enrollment sessions-including open houses, information sessions, campus tours, and NYSOP-specific orientation events (both virtual and in-person)-to attract and engage prospective students from diverse backgrounds.
• Serve as a liaison for community-based organizations by facilitating the enrollment process for their students, thereby ensuring smooth communication and collaboration to expand outreach to NYSOP-eligible populations.
• Assist in the implementation and enhancement of Customer Relationship Management (CRM) systems under the direction of the Director of Admissions. This involves refining data collection and follow-up processes that are critical for tracking NYSOP applicants.
• May supervise office operations and/or department budget.
• Perform additional duties as assigned, contributing to the overall campus community and ensuring robust on-campus support for both general enrollment and NYSOP operations.
• Essential duties require in-person work.

Qualifications

Bachelor's Degree and six years' related experience required. Preferred qualifications: Master’s degree in a related field. Proficient in CRM systems, committed to leveraging technology and analytics in recruitment and marketing strategies. Experience with CUNYFirst is highly desirable. Strong data analysis and reporting skills to track enrollment, retention, and program impact. Excellent leadership, communication, and interpersonal skills. Ability to work independently and collaboratively. Capable of multitasking and prioritizing in a fast-paced environment. Exceptional skills actively engaging students in conversations via phone, email, and the CRM system regarding the selection of academic plans, financial aid, and other enrollment steps. Availability to work evenings and weekends as needed.

CUNY Title Overview

Manages on- and off-campus recruiting activities at a College or unit. Develops and implements marketing strategies and recruitment initiatives. Manages one or more teams of admissions/recruiting staff, providing supervision, training, and development. Manages application review processes. Maintains relationships with selected academic divisions/departments to coordinate recruiting efforts. Reviews and analyzes the effectiveness of enrollment, recruitment, and marketing strategies. Performs related duties as assigned.

Job Title Name

Admissions Manager

CUNY Title

Higher Education Associate

FLSA

Exempt

Compensation and Benefits

$74,249 - $80,211; Salary commensurate with education and experience. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

How to Apply

Applicants must apply online by accessing the CUNY website at www.cuny.edu and navigate to the following steps: "Employment" and "Search Job Postings". Please submit resume and cover letter.

Closing Date

Open until filled with review of applications to begin September 26, 2025

Job Search Category

CUNY Job Posting: Managerial/Professional

Equal Employment Opportunity

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.