"Director of Enrollment Services"

Job Description

Description

Under the general direction of the Dean of Enrollment Services, the Director will plan, organize, control and direct the activities in assigned areas of Enrollment Services. Direct record keeping, transcript and verification processes, student placement, registration and student admissions procedures; and assist with student enrollment and attendance accounting reports.

Representative Duties

(E) denotes essential duties of the position

• Directs and oversees multiple facets of the Admissions and Records environment in accordance with federal, state and District requirements. (E)
• Directs, manages, and provides leadership within Enrollment Services with duties including student admissions applications, program adjustments, maintain student records for on campus and off campus registration and records activities, residence determination, transcript and verification processes, attendance accounting, student placement, exceptions to policies, international and AB 540 qualifications and dual and athletic enrollment eligibility. (E)
• Manages a complex integrated college admissions and records system, including records maintenance, security of student records, attendance functions, and the proper retention and destruction of student records as required by federal and state regulations. (E)
• Leads the development of the departments Program Review for long-term and short-term planning and represent Enrollment Services on participatory committees; work collaboratively with faculty, staff, students, and community stakeholders to ensure broad input and engagement. (E)
• Meets with students, staff and administrators to address and resolve problems, conflicts and complaints as appropriate. (E)
• Remains current on legal requirements and regulations as they pertain to admissions, residence determination, registration, transcripts, records, attendance accounting, placement, exceptions to policies and others Enrollment Services functions. (E)
• Plans, organizes, directs, controls, integrates and evaluates the work of the Enrollment Services department and employees and implements and monitors work plans to achieve goals and objectives. (E)
• Develops and monitors performances against the annual department budgets; oversees, analyzes and reviews budgetary and financial data. (E)
• Manages, the implementation and evaluation of work processes with Information Technology Services. (E)
• Adjudicate student appeals regarding residency classification, privacy act, district policies and procedures and other matters. (E)
• Ensures faculty and other staff are trained on procedures for recording and reporting attendance and grades and direct the interpretation and enforcement of guidelines, policies and legal requirements. (E)
• Manages the collection of census rosters and grades and assist instructors with enrollment issues. (E)
• Oversees the development, review and interpretation of Board Policies and Administrative Procedures relating to Enrollment Services to ensure compliance with federal, state and District requirements. (E)
• Serves as a member of the campus leadership team and performs duties associated with these assignments. (E)
• Promotes diversity, equity, inclusion, accessibility, cultural competency and a positive work environment. (E)
• Selects, supervises, trains and evaluates direct employees. (E)
• Analyzes and interprets data; prepares, reviews, and/or approves documents and reports; provides oral, written and electronic reports and presentations. (E)
• Perform other related duties as assigned.

Minimum Qualifications

Education & Experience

• Bachelors degree in any discipline AND
• Four (4) years of increasingly responsible professional experience in an Enrollment Services area AND
• One (1) year of recent experience in a management or supervisory capacity AND
• Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students.

Desirable Qualifications

• Bachelors degree in education, business administration, public administration or related field.
• One (1) of experience in an Admissions and Records Office.
• Supervisory experience in a California Community College setting.
• Familiarity with Ellucian Banner.
• Familiarity with college online registration services.

Other Information

Knowledge Of

• California Community College Admissions Application process, and Student Equity and Achievement Program guidelines and regulations.
• Principles of communicating and collaborating effectively with diverse students, faculty, staff and administration.
• Program review and program evaluation process.
• California Education Code, Title 5, Chancellors Office administrative procedures, Federal laws and regulations and other legal parameters that affect the policies and practices of the District regarding student enrollment, registration and record keeping.
• Operations and services of a highly functioning Enrollment Services department.
• Practices, procedures and policies of student admissions applications, student records, registration and records activities, residence determination, transcript and verification, attendance accounting, student placement, exceptions to policies, international and AB 540 qualifications and dual and athletic enrollment eligibility.
• Standard management and interpersonal relations practices and principals for supervising faculty, classified staff, and student employees.
• Evaluation and statistical methodology for preparation of statistical research and reports.
• Current research and best practices in enrollment services; including, current and emerging technologies.
• General budget preparation process and accounting principles.
• Planning, organizing and directing activities.
• Familiarity and competency with data collection methodologies, data reporting programs, and enrollment services outcomes.
• Standard office practices and procedures and standard software and modern office equipment.
• Customer service principles and practices.

Ability To

• Plan, organize, manage, assign, delegate, review and evaluate the work of staff engaged in Enrollment Services work processes.
• Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.
• Analyze and make sound recommendations on complex admissions and records issues.
• Work collaboratively with other directors and managers and provide expert advice and counsel to develop solutions to complex issues.
• Organize, set priorities and exercise expert, independent judgment within areas of responsibility.
• Develop and implement appropriate procedures and controls.
• Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.
• Communicate effectively, both orally and in writing. Successfully represent the District by communicating both verbally and in writing to small and large groups of students, faculty, and the public.
• Lead, manage, and train staff in order to accomplish the established goals of the department.
• Plan, organize, coordinate, and evaluate complex programs and projects.
• Establish and maintain cooperative work relationships with a wide diversity of students, faculty, staff, and community members in an atmosphere of collegial decision-making and demonstrated consensus-building skills.
• Understand, interpret, explain and apply applicable laws, codes and ordinances.
• Represent the district effectively in dealings with external stakeholders.
• Present proposals and recommendations clearly, logically and persuasively.
• Operate a computer and standard business software.
• Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.
• Demonstrate sensitivity to and understanding of diverse academic, socioeconomic cultural, ethnic and disability issues.
• Prioritize, plan and meet schedules and timeliness.
• Work independently with little directions.
• Display a commitment to the community college philosophy.

Work Direction, Lead and Supervisory Responsibilities: Receives work direction from the Dean of Enrollment Services. Directs and supervise employees who work directly within Enrollment Services.

Contacts: Co-workers, department personnel, faculty, staff, students, vendors, and a network of agencies and committees dedicated to support students who have been disproportionally impacted in their educational experience.

Physical Effort: Frequent walking and sitting for long periods. Occasional kneeling, crouching, pushing, pulling, and standing. Frequent fine manipulation sufficient to operate office equipment. Frequent grasping to handle individual papers, write and take notes. Frequent use of vision sufficient to read files, documents, and computer screens, and do close-up work. Frequent hearing and speaking in person and on the telephone.

Working Conditions: Normal office environment, subject to frequent public contact and interruptions; intermittent exposure to individuals acting in a disagreeable fashion; may work at any district location or authorized facility with occasional evenings and/or weekends on an as-needed basis. Occasional local travel may be requested.