"Alumni Relations & Volunteer Coordinator"

Job Details

Alumni Relations & Volunteer Coordinator

Department: Alumni Relations
Location: Wellesley Hills

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.
Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds.

Reporting to the Associate Director of Development, the Alumni Relations and Volunteer Coordinator collaborates with the Associate Director to set strategy and direction and then takes ownership of execution. This role oversees the planning, management, and implementation of alumni and volunteer outreach initiatives to strengthen connections with the College and foster relationships that inspire long-term engagement and philanthropic support. Serving as the primary point of contact for MassBay volunteers—including scholarship reviewers, mentors, classroom speakers, etc.—the Coordinator also supports departmental goals, helps build the donor pipeline through alumni and volunteer engagement, and works closely with the Institutional Advancement team to steward and solicit contributions via events, appeals, social media, and stewardship communications. This position requires occasional evening and weekend work.

Key Responsibilities and Duties:

Alumni

• Partner with Associate Director to set goals, targets, and strategies for alumni engagement and fundraising;
• Lead development and execution of the annual alumni engagement and stewardship plan;
• Build and maintain strong alumni relationships;
• Research best practices to enhance and grow alumni programs;
• Contribute to alumni awareness and recognition strategy;
• Manage communications and activities to engage, thank, and inform alumni;
• Ensure accurate alumni data in the CRM and maintain best practices;
• Use CRM reporting to guide decisions on alumni outreach and stewardship;
• Improve office efficiency through effective use of software and tools;
• Provide excellent customer service: respond to alumni inquiries and share information with stakeholders;
• Coordinate College events (e.g., reunions, donor recognition, All-Vehicle Show, networking) and identify opportunities for new or improved events;
• Manage alumni webpage content and functionality for accuracy and engagement;
• Track team projects, tasks, and deliverables;
• Supervise student employees as needed;
• Perform other duties as assigned.

Volunteers

• Act as the primary contact for staff and faculty seeking to engage volunteers;
• Develop and implement policies and best practices for volunteer services;
• Ensure volunteers receive necessary training and understand College policies;
• Expand the volunteer base through outreach to businesses, organizations, and individuals;
• Maintain an accurate volunteer database and establish a consistent communication plan to welcome and steward volunteers;
• Collaborate with campus stakeholders to promote volunteer programs and identify opportunities for greater impact;
• Facilitate meaningful volunteer contributions to enhance the College environment;
• Build strong relationships with volunteers to position them as valued partners, potential donors, and advocates for MassBay.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

Minimum Qualifications:

Bachelor’s degree in Education, Counseling, Psychology, Business Administration, Mathematics, Computer Science, or other field related to area of assignment; with three (3) years experience and/or training involving area of assignment, which may include college registration, academic advisement, career development, career experience, training, curriculum development, audio/visual or graphic production, grant administration, budget development, program/project management, event planning, administrative work in an academic environment, or personal computer operations; or an equivalent combination of education, training, and experience.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Two (2) - three (3) years of relevant work experience in Alumni Relations or similar role in Institutional Advancement;
• Proficient with Microsoft Office Suite: Word, Outlook, PowerPoint and Excel;
• Familiarity with customer relationship management (CRM) databases;
• Experience using online design tools (e.g., Canva) to create marketing materials and leveraging social media platforms for engagement;
• Excellent attention to detail and follow-through;
• Excellent analytical, organizational, and communications skills;
• Ability to listen and express ideas and thoughts effectively;
• Ability to work effectively with a diverse population of faculty, staff, students, board members, and other external and internal stakeholders;
• Demonstrated ability to solve problems creatively in a fast-paced environment;
• Commitment to continuous growth in the role by staying current on industry news and trends, and using those insights to spark new ideas and expand the work;
• Passion for relationship-building;
• Experience working in a diverse environment;
• Valid driver’s license and ability to travel and work across multiple campuses and locations;
• Ability to lift and carry up to 20 lbs and assist with transporting, loading and unloading materials for events.

Additional Information: Salary Range: $65,370 - $73,100, in accordance with one's education and experience as dictated by the collective bargaining agreement classification compensation structure.

As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary. [List of benefits...]

Position Type: MCCC Unit Professional Grade 4 Deadline: January 31, 2026 or after that until filled. To Apply: Please include a letter of interest and resume with your online application.

Staff. Final candidates are required to provide sealed transcripts and/or certifications. Hiring is contingent upon a successful CORI clearance.