Applications Administrator 1, Digital Technology Solutions

Job Overview

Assist in the support, maintenance, monitoring, and implementation of the university’s enterprise systems and services in support of education, research, administrative, and other activities. Work closely with other members of the team to provide incident support, fulfill customer requests, and participate in the deployment of systems and services as part of the department’s ongoing initiatives.

Essential Functions

• Ensure the performance and reliability of systems. Monitor system performance and usage to maintain security and system health.
• Maintain systems and applications, supporting and training users for system(s) and applications usage.
• Troubleshoot and resolve any related hardware, software, user access or other problems.
• Work on multiple, moderate projects as a project team member. Participate in projects to gather user requirements, design, configure, test and implement systems, applications and custom solutions.
• Coordinate new software releases, fixes and upgrades with technical teams and users.
• Support integration of changes in test, preproduction and production environments.
• Recommend new features or changes to configuration/workflows based on user feedback.
• Collaborate with various teams for system configurations, support and integrations.
• Develop online user help, technical documentation and system scripts.
• May perform application programming or scripting to accomplish some duties.
• Create and utilize standard operating procedures.
• Participate in peer knowledge sharing groups.
• Participate in tasks for business continuity and disaster recovery.
• Implement and support application security to ensure the confidentiality, integrity and availability of supported applications cooperatively with the Office of Information Security (OIS).
• Provide technical advice and expertise to faculty, staff, and students in the evaluation, selection, purchase, upgrading, and maintenance of software, hardware, and/or database system resources to meet user needs.
• Provide consultative, technical and training support and services to the user community to ensure problem resolution, system/data access, and optimal system performance.
• Participate in 24x7 on call rotation responding to service outages as defined in the department’s standard operating procedures; serve as the initial Application Administration escalation contact for Tier 1 (help desk) support while on call.
• Perform related duties based on departmental need. This job description can be changed at any time.