"Aquaplex Member Services Representative"

General Purpose

Under the supervision of the Aztec Aquaplex Supervisor, the Aquaplex Member Services Representative is responsible for upholding Aztec Recreation Department values of Wellness, Integrity, Safety, Service, Professionalism, Excellence, and Respect at the Aztec Aquaplex and Aztec Tennis Center. Aquaplex Member Services Representatives work to ensure a positive and safe recreation environment for all patrons and users with typical duties including ensuring patron safety, supervising activities, and customer service related tasks.

Essential Duties & Responsibilities

• Explain membership benefits and programs offered
• Process membership sale/registration, check out equipment, and other administrative tasks such as filing and data entry
• Responsible for point of sale transactions, proper cash handling, program fees, and organizational projects as assigned
• Attend and participate in Aztec Recreation staff trainings and monthly meetings
• Set-up/break-down of facility for daily operations, programs, group rentals and special events
• Conduct facility equipment inspections and complete daily reports
• Position includes attending to facility equipment and cleaning of the facility
• Main point of contact for day of facility reservations and daily operations
• Perform related duties and responsibilities as assigned

Customer Service and Collaboration

• Act as frontline staff in the facilitation of resolving customer concerns, facilitate participant problems and complaints in a courteous and professional manner
• Provide front line customer service to all members and guests
• Answer member questions, provide accurate information, and provide tours of the facility
• Establishes and maintains working relationships with various A.S. and University departments

Safety

• Ensure the implementation of appropriate risk management plan, including being confident as the first respondent to all injuries and accidents; prepare required injury/accident reports
• Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
• Adheres to Associated Students' Code of Safe Practices
• Reports accidents to supervisor and reviews changes required to avoid reoccurrence; Ensures completion proper documentation is completed for each accident (employee and/or non-employee) and forwards to supervisor
• Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately

Minimum Requirements

• Education: Must be currently enrolled at San Diego State University, taking a minimum of 6 units
• Experience: Previous front line customer service and cash handling experience preferred
• Licenses & Certifications: Must be certified in American Red Cross CPR, AED, and First Aid prior to the first day of work
• Trainings: Must complete Gender Awareness training within 30 days of hire

Performance Expectations

• Must be a self-starter and be willing to initiate interactions with members and guests
• Must communicate effectively and courteously with members, guests, and staff
• Must be able to work under pressure in stressful situations and make respectable decisions
• Must be comfortable with computers, greeting members, and working in a fast paced environment

Knowledge, Skills & Abilities

• Knowledge and/or participation of Aztec Recreation programs and facilities preferred
• Ability and interest working in a team work environment
• Ability to take initiative and complete additional projects in the absence of the supervisor

Schedule & Working Conditions

This is a part time position with a work schedule that consists of 10-20 hours per week during the academic school year, 25-37 hours/week during summer, including early mornings, evenings, weekends and holidays with full consideration of the employee's academic schedule.