"Student Services Program Support Coordinator"

Description

Under the direction of the assigned manager, provide advanced support services to students in various District programs and centers. Refer students to other District services and opportunities as appropriate.

Responsibilities and Duties

ESSENTIAL FUNCTIONS:

• Act as liaison between the student and the pertinent county and/or community agencies.
• Recruit and help students to enroll.
• Create and deliver promotional literature to assist with program recruitment.
• Assist with referrals to appropriate people and/or agencies within the college and community.
• Develop and maintain working relationships with community members/programs.
• Monitor and support student success using the District case management system, tools and technology and refer students to resources on and off campus, as needed.
• Assist center/program in monitoring student success Plan, design, and implement program or project elements that support service delivery.
• Oversee and participate in the development and implementation of goals, objectives, policies, and priorities for assigned program/services.
• Perform related duties and responsibilities as assigned.

Qualifications

Knowledge of:

• Conducting effective seminars and presentations to small and large groups.
• Office procedures, methods and equipment including computers, word processing software, database software, and record keeping strategies.
• Data/ information management and analysis
• Local community agencies and community-based resources

Ability to:

• Understand and work with diverse needs of the students within the assigned program/center.
• Plan and organize workshops.
• Think critically and problem-solve a variety of issues.
• Communicate clearly and concisely in both oral and written formats.
• Advocate for students/programs/services.
• Understand and apply the rules and regulations of the assigned program to best meet the needs of the students.
• Establish and maintain cooperative and effective working relationships. Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, linguistic, and ethics backgrounds and disabilities of community college students and staff as demonstrated by skills and abilities in cultural responsiveness and cultural humility.

Education and Experience

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Education: Bachelor’s degree from an accredited college or university.

Experience: Three years’ experience in providing resources and support for student success.

Supplemental Information

WORKING CONDITIONS:

Consistent with its obligations under the law, the San Joaquin Delta College will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of their job.

Physical Demands:

• Regularly perform desk-based computer tasks.
• Frequently sitting.
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 30 pounds.
• Rarely twist/bend/stoop/squat, kneel/crawl.

Work Environment:

Office Environment. A workplace featuring typical office amenities, including computers, telephones, and office furniture, in a controlled indoor setting.