Assistant Bursar

The second senior administrative official serving as custodian of institutional funds in the Office of Student Accounts. The purpose of the position is to assist the Bursar with oversight of technical functionality, policy and procedure associated with Student Financials, to meet time sensitive deadlines with accuracy, efficiency and professionalism and to provide optimal customer service to all of Student Accounts constituents.

Purpose:

Under the direction of the University Bursar, assist with oversight of technical functionality, policy and procedure associated with Student Financials, to meet time sensitive deadlines with accuracy, efficiency and professionalism and to provide optimal customer service to all of Student Accounts constituents.

• Assists Bursar with maintenance and development of Student Financials' systems design to enhance business processes and connect with respective Department of Institutional Technology partner for systems as needed (i.e. PeopleSoft, TouchNet, Bank Mobile, Workday)
• Responsible for Student Accounts data processing to promote optimal Student Financials' functionality including student invoicing, accounts' reconciliation, student account analysis and data integrity.
• Helps respond to inquiries and complaints from constituents and resolve inconsistencies guided by applicable policy.
• Helps oversee collections process with Central Collection Unit (CCU) of Maryland and third-party cohort invoicing with respect to placement, group management, and data integrity.
• Acts with sound judgement based upon thorough understanding of operating policies, regulations, and guidelines. Help office and university administration maintain those requirements and procedures set forth by the institution, state (USM), and federal agencies.

Responsibilities:

• Creating and maintaining a customer-centric environment
• Help lead high-performing teams located within the Office of Student Accounts
• Assist Bursar with supervising staff and overseeing the general day-to-day office operations
• Assist with training staff in the Office of Student Accounts and the University Central Cashiers.
• Supports the University Cashier when necessary and organizes coverage of duties during the University Cashier's absence
• Help develop and implement metrics to improve quality of work and operational efficiency
• Collaborate with Financial Aid, Registrar, Admissions, Housing, Auxiliary, Wellness Center, and Enrollment Management to ensure timely and accurate application of charges and payments.
• Triages system errors, troubleshoots solutions and correspond with the Department of Information Technology when necessary.
• Manages daily integrity of students’ accounts for current and former students.
• Accountable for helping with Student Account inquiries & complaints and problem solves in a timely manner.
• Accountable for applying Student Financials PeopleSoft functionality and knowledge daily.
• Oversight of student account refunds, verifying calculations in accordance with Title IV monies, and processing timely student refunds weekly. Batches are processed frequently during aid disbursement periods.
• Accountable for exercising a general knowledge of financial aid , student records, and admissions functionality in relation to student financials' practices.
• Exercises knowledge of 1098-T tax forms and manage communication to account holders as necessary and assist with exporting data files to vendor.
• Reconciles, research, and resolves cashier’s payment issues
• Act as an office liaison for responding to legislative, state, and other audit inquiries.
• Monitor the Student Accounts Office email inbox activity for response time
• Monitor Virtual Appointment schedule and coverage
• Other related duties as assigned

Minimum Qualifications:

• Bachelor’s degree in Accounting, Business, Computer/Business Systems, or a related discipline.
• At least 1 to 3 years of relevant experience, preferably in Student Finance or Accounts Receivable.
• At least 2 years of experience using PeopleSoft or similar ERP system.

Preferred Qualifications:

5 years in the higher education industry with PeopleSoft knowledge or applicable systems driven technological experience in higher education

Other required skills include:

• Good analytical skills.
• Proficient using MS Word and Excel.
• Knowledge of internal control procedures.
• Ability to apply operating policy and regulatory guidelines.
• Competency with computer skills application and business systems analysis.
• Attention to detail while multitasking.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent organizational, time management and communication skills.
• Ability to work effectively with little supervision.
• Ability to demonstrate policy and system driven judgement and problem solving in all job tasks.
• Ability and willingness to work in a team setting with a professional demeanor.

Additional Job Information:

Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.