Assistant Director, Events and Outreach

Position Summary

The Assistant Director of Events & Outreach acts as the primary point of contact for external and internal groups for University Event Management. This position manages scheduling for all UEM managed space including outdoors. The Assistant Director is a key contributor to event management policy and procedures.Manages the communication directed towards internal and external groups for UEM ensuring the department’s communication campaigns are conveyed in an appropriate and sensitive manner. Develop relationships with external and internal groups including student leadership to discuss departmental plans/proposals and obtain feedback on such, to ensure awareness of the student perspective on all decisions and maintain a transparent administrative process.

Responsibilities

• Represent the customer service point of contact for the planning and coordination of venue operation services and the day-to-day event support associated with Lerner Hall.
  • Coordinate all aspects of planning and service delivery and manage relationships between event activity and other offices.
  • Work with facilities to ensure general housekeeping of event spaces and good general working order of equipment before and after each event.
  • Communicate with facilities to resolve any room set-up issues
• Manage the pre-calendaring process. Schedule and approve all student events for UEM-managed space including outdoors.
  • Collaborate with the management staff assigned to the events to ensure satisfactory execution of all events.
• Act as the department’s liaison with external and internal groups.
  • Serve as the departmental spokesperson, in the absence of the Executive Director or other member of the UEM leadership team, for publications and media and/or provides counsel and tactical support to the appropriate UEM staff member
  • Participate in the planning and executing of large special events.
  • Interact effectively and diplomatically with the University community including student organizations, campus departments, staff, management, and the general public.
  • Participate in special projects with the Strategic Communications team.
• Develop relationships with student leadership to discuss departmental events, plans/proposals and obtain feedback on such, to ensure services provided meet the needs of the students.
  • Utilize a variety of tools to assess student’s opinions.
  • Continually improve products and services to meet the needs of the students and greater campus community
• Direct all commercial and student film activities including contracts, insurance, coordination of services, and food and beverage activities.
  • Collaborate with other members of the UEM team to formulate and implement UEM policies as it applies to UEM-managed space including outdoors, commercial filming, and UEM-sponsored events throughout campus, particularly from the perspective of students.
• Manage the department’s website collaboratively with the Strategic Communications and IT teams. (5%)
• Perform other duties as assigned

Minimum Qualifications

• Bachelor’s Degree is required.
• Minimum of 4 years of related work experience is required, preferably in a higher education setting.
• Strong customer service orientation and an understanding of how an organization can support excellent service is required.
• A demonstrated ability to work independently, manage conflicting priorities, and work under deadlines required.
• Must possess excellent communication skills, both oral and written.
• Demonstrated skills in problem assessment and resolution as well as collaborative problem-solving in a complex, interdisciplinary setting is desired.