"Assistant Director Financial Aid"

Assistant Director Financial Aid

Company: Loyola University Maryland

Job Location: Baltimore, Maryland

Category: Financial Aid

Type: Full-Time

Position Title

Assistant Director Financial Aid

Employee Type

Regular

Work Environment

Remote

Job Type

Full time

Benefits at Loyola

https://www.loyola.edu/department/hr/benefits/

Compensation Range

$57,430.00 - $71,788.00

Anticipated Start Date

07/25/2025

Position Duties

Provide information and counsel to prospective and current students and/or parents. This role is instrumental in the recruitment of prospective students. Determine eligibility for and award financial aid in accordance with Federal, state, and institutional policies. Ensure compliance with all federal, state, and institutional legislation, regulations, and policies. Manage programs and special projects as assigned by department leadership. Assist with communication, technology and reporting.

Essential Functions:

• Manages the federal, institutional, and private alternative loan programs, including application processing, origination, disbursement, and solving loan related issues. Ensures successful transmission of data with the Department of Education, Loyola system(s) (Colleague, Workday, PowerFAIDS), private lenders, Perkins and Loyola University Loan system, and the National Student Loan Data System (NSLDS). Exercises expert level knowledge of COD, DL tools, and reports to perform monthly and annual federal loan reconciliation in conjunction with the Student Administrative Services Office and the Department of Education. Ensures all undergraduate R2T4 calculations and activities are compliant with federal regulations and completed within the federally mandated timeframe.
• Manages system setup and processing of Federal loan disbursement acknowledgment for Federal Direct Loans and Parent/Graduate PLUS Loans. Extracts and monitors all Federal loan related data for annual Financial Aid audit. Manages undergraduate Financial Aid Self-Service Loan system setup. Assists with setup and workflow for the Financial Aid Self-Service loan acceptance function. Continues to manage loan acceptance workflow for all undergraduate students making annual updates and changes as required. Continuously monitors the loan portion of self-service and making necessary revisions as needed. Generates complex reports using internal University database systems.
• Provide direct support to Associate Director Financial Aid Systems. Responsibilities include assisting with report creation, communication management, troubleshooting, and offering technical assistance to the Office of Financial Aid as needed. Perform data analysis including the ability to create charts, graphs, spreadsheets, and reports and make recommendations for improvement. Assist in the management of technology and resources to streamline and improve processes, reporting and service to students. Assist in developing and implementing plans and goals for the department. Ensure compliance with regulations and internal policies. Manage special projects or programs vital to the administration of financial aid.
• Manage all aspects of a student caseload including file review and application processing, verification, award, appeals, and professional judgment in accordance with Federal, State, and Institutional guidelines. Counsels prospective, new, and current students and parents in all matters concerning the financial aid process, including application procedures, packaging policies, terms and conditions of awards, alternative funding options individualizing information to the specific needs and situation of the student. Advises students and parents concerning complex federal and private loan processing requirements specific to their loans. Determines the types and amounts of financial aid to be awarded through the packaging process according to federal, state, and institutional requirements. Respond to student and parent inquiries and concerns promptly and professionally. Facilitate student problem resolution
• Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Education Required

Bachelor's degree

Education Preferred

Master's degree

Work Experience

5 - 8 years

Describe Required Experience

At least 5 years of experience with financial aid or similarly related experience. Closely related experience could include, career counseling, non-profit roles involving financial assistance, higher education administration, admissions, and/or student affairs support services.

Required Knowledge, Skills and Abilities

Ability to understand, interpret, and synthesize information from students/parents to effectively counsel Ablity to diffuse difficult and emotional situations Able to handle multiple tasks or projects at one time meeting assigned deadlines Working knowledge of state program rules and regulations, as they pertain to financial aid in the State of Maryland Working knowledge of Title IV rules and regulations, as they pertain to Federal Student Financial Aid Working knowledge of and abides by the regulations of Family Education Rights and Privacy Act (FERPA) Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, Colleague, Work day , Slate) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette

Physical/Environmental Demands

Office environment/no specific or unusual physical or environmental demands.

Physical/Environmental Example

Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check. Note: Experience and/or education may be substituted for requirements.

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