"Financial Aid Manager"

Position Details

The Financial Aid Manager will report to the Director of Financial Aid. In addition to the CUNY Title Overview, the Financial Aid Manager will be responsible for the following duties:

• Support the Director in managing the day-to-day operations of the Financial Aid Office, with a focus on ensuring high-quality, timely, and effective student service.
• Oversee the administration of the Federal Pell Grant, TEACH Grant, and Federal SEOG programs, including staff training, awarding processes, and record auditing to ensure regulatory compliance.
• Implement and monitor best practices in financial aid operations, maintaining full compliance with federal, state, and CUNY regulations-particularly those governing Pell, SEOG, and TEACH programs.
• Ensure staff are effectively trained to advise students holistically, empowering them to maximize available financial aid resources and improve financial literacy.
• Collaborate with the Enrollment Management and Communications team to develop and execute an automated communication strategy that informs students about financial aid, identifies at-risk populations, and supports student retention initiatives.
• Develop and manage data queries and reporting tools to support internal auditing, compliance reviews, and data-informed decision-making.
• Supervise the verification process, assigning student files to counselors, auditing for accuracy, and ensuring appropriate use of professional judgment in complex cases.
• Represent the Director of Financial Aid in meetings across the college and the broader CUNY system, contributing to policy development and interdepartmental collaboration.

Qualifications

Bachelor's Degree and six years' related experience required.

Preferred Qualifications

• Master’s degree in Higher Education, Data Analytics, Accounting, or related field.
• Exemplary communication skills with all internal and external stakeholders.
• Experience and comfortability presenting financial aid information to large audiences of student stakeholders, not limited to parents, students, faculty, and college leadership.
• Deep understanding of all financial aid best practices in federal, state, and merit scholarship-based aid.
• Track record of strong supervisory experience and a commitment to the professional development of staff along with an ability to provide honest and constant professional feedback to staff while upholding standards of excellence.
• Experience with Peoplesoft (or similar student information system), CRM technologies, and EAB Navigate.
• Familiarity with the most recent methods of data collection, research methodologies, and web-based technology as it relates to financial aid; and be able to adapt to changing environments, technology, policies, legislation, and the needs of the students.
• Be available for occasional evenings and weekends.

CUNY Title Overview

Plans, develops and implements financial aid policies and processes in accordance with Federal, State and University standards.

• Manages financial aid activities and represents the office at on-campus and off-campus meetings and forums.
• Manages day-to-day administrative and systems operations for optimal efficiency and customer service; manages special processes such as Return of Title IV Aid.
• Provides comprehensive financial counseling to parents and students.
• Implements all necessary processes to support financial aid application, awarding and delivery cycles.
• Oversees the coordination of financial aid activities with those of other College and University offices.
• Implements and maintains web-based services.
• Performs related duties as assigned.

Compensation and Benefits

Salary commensurate with education and experience ($84,011 - $99,185). CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.

How to Apply

Applications must be submitted online by accessing the CUNY Portal on the City University of New York job website and following the instructions. Please include: Cover Letter or Statement of scholarly interests, Curriculum Vitae/Resume, Names and contact information of 3 references. Upload all documents as ONE single file in PDF format.