"Assistant Director Financial Aid"

Position Title

Assistant Director Financial Aid

Employee Type

Regular

Work Environment

Hybrid

Job Type

Full time

Benefits at Loyola

https://www.loyola.edu/department/hr/benefits/

Compensation Range

$57,430.00 - $71,788.00

Anticipated Start Date

07/01/2025

Position Duties

Provide information and counsel to prospective and current students and/or parents. This role is instrumental in the recruitment of prospective students. Determine eligibility for and award financial aid in accordance with Federal, state, and institutional policies. Ensure compliance with all federal, state, and institutional legislation, regulations, and policies. Manage programs and special projects as assigned by department leadership. Assist with communication, technology and reporting.

Essential Functions

• Manage all aspects of a student caseload including file review and application processing, verification, award, appeals, and professional judgment in accordance with Federal, state, and institutional guidelines. Counsel prospective and enrolled students, parents, and community members on all aspects of financial aid including eligibility, application procedures, charges, loan processing, return of funds, satisfactory academic progress, and information resources. Ensure an outstanding customer experience. Respond to student and parent inquiries and concerns promptly and professionally. Facilitate student problem resolution.
• Manage Title IV awarding including Federal Work-Study (FWS), Federal Direct Loans, and the Federal Pell Grant program in accordance with federal regulations and institutional policy. Ensure compliance with Title IV regulations, including maintenance of accurate records for audits and program reviews. Manage Common Origination & Disbursement and National Student Loan Data System for program reporting. Conduct periodic internal review of system records to ensure program integrity. Assist with reconciling Title IV programs. Provide outreach and resources to students related to financial literacy and the FWS program. Promote community service opportunities aligned with Loyola's Jesuit mission and public service goals.
• Provide direct support to Associate Director Financial Aid Systems. Responsibilities include assisting with report creation, communication management, troubleshooting, and offering technical assistance to the Office of Financial Aid as needed. Develop and implement communication strategies for the Financial Aid Office (website, email, text, and social media). Serve as a liaison to key university offices such as Admissions to support integrated service delivery. Perform data analysis including the ability to create charts, graphs, spreadsheets, and reports and make recommendations for improvement. Assist in the management of technology and resources to streamline and improve processes, reporting and service to students. Assist in developing and implementing plans and goals for the department. Ensure compliance with regulations and internal policies.
• Manage special projects or programs vital to the administration of financial aid. Assume leadership and/or support various office programs and assignments including, but not limited to, recruiting special populations, managing satisfactory academic progress, monitoring FWS, etc. Participate in the recruitment of prospective students, including first generation students, and programs focused on retention and customer satisfaction. Provide financial aid presentations to both prospective and enrolled students. Participate in University-sponsored recruitment events, orientation, and local high school college night presentations.
• Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Education Required

Bachelor's degree

Education Preferred

Master's degree

Work Experience

5 - 8 years

Describe Required Experience

At least 5 years of experience with financial aid or similarly related experience. Closely related experience could include, career counseling, non-profit roles involving financial assistance, higher education administration, admissions, and/or student affairs support services.

Required Knowledge, Skills and Abilities

Ability to understand, interpret, and synthesize information from students/parents to effectively counsel Ability to diffuse difficult and emotional situations Able to handle multiple tasks or projects at one time meeting assigned deadlines Working knowledge of state program rules and regulations, as they pertain to financial aid in the State of Maryland Working knowledge of Title IV rules and regulations, as they pertain to Federal Student Financial Aid Working knowledge of and abides by the regulations of Family Education Rights and Privacy Act (FERPA) Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, Colleague, Work day , Slate) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette

Physical/Environmental Demands

Office environment/no specific or unusual physical or environmental demands.