"Assistant Director Student Success and Thriving"

Assistant Director Student Success and Thriving

Company: Assumption University

Job Location:

Category: Student Affairs and Services

Type: Full-Time

Job Details

Description

BASIC PURPOSE:

The Assistant Director will play a critical role in leveraging technology and data-driven interventions to support student retention and success. This position will oversee the EdSights platform, analyze student engagement data, and coordinate follow-up strategies for at-risk student populations. The Assistant Director will work closely with academic support, faculty, and Student Affairs to provide timely interventions and enhance the first-year student experience. This position will also lead student-centered initiatives focused on proactive outreach, early alerts, and engagement campaigns to reduce summer melt and support enrollment continuity.

ACCOUNTABILITIES:

EdSights Management and Predictive Analytics

• Optimize, manage, and continuously assess the EdSights platform, ensuring student engagement and effective use of predictive analytics.
• Oversee the EdSights dashboard, monitoring student alerts and engagement trends.
• Coordinate with faculty and student services to ensure early interventions for students flagged by EdSights.
• Perform other duties as assigned.

Targeted Outreach and Risk Intervention

• Conduct proactive outreach and follow-up with high-risk populations, including students from Worcester Public Schools and other vulnerable groups.
• Assist in identifying and supporting students who are academically at risk.
• Develop strategies for following up with students who did not attend orientation, did not register, or disengaged from onboarding.
• Support summer and early fall outreach to reduce summer melt, particularly among underserved and first-generation students.
• Work closely with Enrollment Management, Institutional Research, and Academic Affairs to coordinate outreach based on registration trends, midterm reports, and financial aid data.
• Assist with the development of data-informed strategies to achieve student success and retention goals.
• Identify institutional barriers to student retention, persistence, graduation, and employability.
• Create strategies to remove barriers to success and identify pathways that facilitate retention and persistence.
• Perform other duties as assigned.

Student Engagement and Belonging

• Serve as part of the onboarding team, helping to instill a sense of belonging for new students.
• Anticipate student needs based on the time of year and perform proactive communication to address those needs.
• Collaborate with campus partners to provide workshops and programming for students in the Enhanced Foundations Learning Community.
• Coordinate university-wide programming, communication, campaigns, and initiatives aimed at retaining students.
• Perform other duties as assigned.

Campaigns and Communication Strategy

• Lead student success and retention-based outreach campaigns, including but not limited to; Ask Me tables, Recruit Back, and Unregistered/Under-Registered students.
• Lead the development of communication flows (email, SMS) that align with the student lifecycle and retention milestones.
• Perform other duties as assigned.

Assessment, Reporting, and Institutional Engagement

• Assist in data collection and assessment related to student engagement and retention.
• Maintain detailed records of outreach efforts, student interactions, and outcomes to support assessment and continuous improvement.
• Participate in divisional and university-wide committees related to retention, persistence, and student experience.
• Perform other duties as assigned.

QUALIFICATIONS:

• Bachelor's degree in Higher Education, Student Affairs, Counseling, or related field required, Master's preferred.
• Experience with student success technology platforms (EdSights or similar predictive analytics tools preferred).
• Strong analytical skills and ability to use data for strategic decision-making.
• Excellent interpersonal and communication skills, with an ability to engage diverse student populations.
• Experience working with first-year students, retention initiatives, and academic support are preferred.
• Ability to work across multiple university departments to provide holistic student support.
• Demonstrated ability to manage multiple priorities in a fast-paced, student-centered environment.
• Familiarity with CRM tools like Slate, Maxient, and student information systems like Colleague is a plus.

SCOPE:

Interacts on a daily basis with students, parents, faculty, staff, and administration.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting, standing, walking, and bending are required of this position. Use of a computer keyboard and computer screen for periods of time with close vision and the ability to adjust visual focus plus manual dexterity are required.

MENTAL DEMANDS:

The mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Examples of mental demands include reading (documents), detailed work, confidentiality, language, math, reasoning, oral communications, written communications, customer contact, multiple concurrent tasks, constant interruptions, and performing calculations when necessary.