"Associate Director"

Extended Job Title

Associate Director

Position Description

Performs administrative duties in the management and coordination of a large specialized project and program. Under general supervision, performs varied and complex administrative duties requiring independent judgment and the application of established policies and procedures. May provide supervision and direction to clerical, para-professional or professional staff members.

Major/Essential Functions

• Foster open communication, active listening, and consistent constructive feedback. Maintain a clear professional tone and use proper communication channels and tools, while keeping superiors informed. Encourage staff to follow the reporting structure.
• Oversee TTP managed care managers, supervisors and staff, ensuring accuracy, efficiency, and excellent customer service.
• Work with Associate Managing Director – TTP Admin Ops to oversee TTP managed care managers, supervisors and staff training, coaching, and onboarding (Hiring Manager/Team) for operational leaders and staff related to process redesign and performance improvement.
• Coordinate execution of operational priorities across clinics to ensure consistent workflows and standards to include dress code policy.
• Work with Associate Managing Director – TTP Admin Ops to oversee and implement initiatives aimed at improving patient access, customer service experience, productivity, and efficiency.
• Promote excellence in customer service and professionalism.
• Train managers, supervisors, and senior managed care staff in conflict resolution to handle patient concerns. Resolves patient complaints that necessitate escalation to the director. Conducts investigations and resolves patient complaints.
• Work with Associate Managing Director to oversee and implement process improvement efforts within clinics, identifying opportunities for workflow standardization and service enhancement.
• Contribute to SOPs, playbooks, and tools that help reduce variation in clinic operations. Support standardization across clinics to promote optimal patient experience.
• Monitor departmental operational metrics (e.g., missing patient eligibility, estimates, authorizations) and prepare reports for leadership.
• Work with Associate Managing Director – TTP Admin Ops, clinic administrators, clinic leaders, back-end managers or supervisors, and back-end staff to identify workflow inconsistencies, barriers in communication and support resolution.
• Work with Associate Managing Director – TTP Admin Ops to facilitate knowledge sharing within and across clinics by promoting One Team, Kindhearted, Integrity, Visionary and Beyond Service. Promote adoption and implementation of best practices.
• Create and maintain personnel records.
• Work with Associate Managing Director – TTP Admin Ops to oversee personnel leave requests, leave reporting, time sheets, reconciliation of time sheets, overtime management, and performance evaluations.
• Work with IT, EHR, and support teams to optimize the use of scheduling, registration, and patient access systems and equipment.
• Work with Associate Managing Director – TTP Admin Ops to oversee supply management.

Preferred Qualifications

• Bachelor’s degree in the area of specialization or closely related field plus four (4) years of related administrative and technical experience OR a combination of education and/or years of experience in the area of specialization or closely related field to equal a minimum of 8 years.
• Familiarity with clinic workflows, front-end operations, and patient access strategies.
• Exposure to performance improvement, Lean, or Six Sigma preferred.
• Strong communication, facilitation, and project coordination skills.
• Current TTU System or TTUHSC employee.

Required Qualifications

Bachelor's degree in the area of specialization or closely related field plus four years of related administrative and technical experience OR a combination of education and/or years of experience in the area of specialization or closely related field to equal a minimum of 8 years.

Department

SOM Admin Managed Care ReferralsLbk

Job Type

Full Time

Pay Basis

Monthly

Work Location

Lubbock

Travel Required

Up to 25%

Pay Grade Minimum

4185.67

Pay Grade Maximum

11510.58

Shift

Day

Occasional Duties

Other duties as assigned.

Required Attachments

Cover Letter, Resume / CV

Optional Attachments

Professional/Personal Reference, Recommendation/Referral

Requisition ID

42929BR

Grant Funded?

No

Does this position work in a research laboratory?

No