"Patient Services Specialist - Larry Combest Wellness Center LB"

Extended Job Title

Patient Services Specialist - Larry Combest Wellness Center LB

Position Description

This position works within a flexible schedule and is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Major/Essential Functions

• Complete insurance verifications using the pre-visit Enterprise Task Management (ETM) system.
• Enters relevant patient data into the EHR system.
• Assist with opening and distributing mail.
• Assist with handling incoming checks and credit cards in preparation for deposits.
• Scan payments and deposit batches into the secured, identified School of Nursing(SON) server for the Combest.
• Receive and process medical record requests.
• Assist the supervisor in reconciling monthly batch reports.

Preferred Qualifications

• Ability to effectively communicate verbally in English and Spanish and non-verbally in writing (bilingual).
• Prior work with practice management systems and electronic health record systems.
• Knowledge of HIPAA practices and release of information.
• Experience in verifying insurance such as Medicare, Medicaid, and all third-party carrier coverage.
• Multi-phone/call center experience.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Occasional Duties

Employees may serve as backup coverage for front office staff. Duties associated with this coverage include:

• Serving as the initial point of contact for patients.
• Handle all incoming calls, scheduling appointments, patient registration, collecting fees and payments, and reconciliation of monies in the cash drawer.
• Make reminder calls for patient appointments.
• Assist patients in completing forms.
• Assist the supervisor in generating data for reporting purposes.
• Cover evening & weekend.

Schedule Details

Staggered SCH Mon - Thur 7:30 a.m. - 7:00 p.m., Fri 7:30 a.m. - 5:00 p.m. & rotation to cover for evening and weekend staff.

Work Location

Lubbock

Pay Basis

Hourly

Pay Grade Minimum

15

Pay Grade Maximum

19.50

Job Type

Full Time

Department

SON Combest Center Lbk

Required Attachments

Resume / CV

Shift

Other