"Associate Director, Enterprise Database Services"

Job Summary

Provides leadership for the university's enterprise database services while maintaining active involvement in technical work. Leads the team responsible for managing database platforms that support mission-critical systems such as the Student Information System, administrative applications, and auxiliary applications. Ensures database services are secure, reliable, and optimized for performance, while aligning with institutional requirements for academic and administrative operations. Ensures that managerial responsibility blends with technical expertise to deliver scalable and cost-effective enterprise database services.

Responsibilities

KEY RESPONSIBILITIES:

1. Provides strategic and operational leadership for enterprise database and application administration services, balancing technical execution with managerial responsibility for staff and service delivery
2. Leads the administration and optimization of enterprise database environments, including Oracle, SQL Server, and other platforms as adopted, supporting core university systems such as student, administrative, and auxiliary applications
3. Manages database backup, recovery, high availability, and disaster recovery strategies to ensure business continuity
4. Designs and implements database and application migration strategies for cloud and hybrid environments, ensuring stability, performance optimization, and cost effectiveness
5. Ensures database services comply with institutional governance, privacy, and security policies, and applicable regulations such as FERPA, HIPAA, and PCI
6. Oversees the Ellucian Banner Administration function, ensuring system availability, performance, and alignment with institutional needs
7. Monitors performance and implement proactive measures for scalability, efficiency, and reliability
8. Collaborates with university stakeholders, application owners, and IT leadership to align services with institutional priorities
9. Develops and supervises staff through mentoring, professional growth opportunities, training, performance management, and knowledge sharing
10. Evaluates emerging technologies and recommend adoption of tools that improve database services, application administration, and operational efficiency
11. Fosters a culture of curiosity and innovation, continuous process improvement, ownership and accountability, building repeatable solutions, learning, and data-informed decision making

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education.

Required Experience
Seven (7) years of related IT experience.

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Previous experience managing multiple Oracle, SQL Server, or similar databases in enterprise environments
Experience working in higher education IT environments, particularly with the administration of Ellucian Banner and DegreeWorks
Experience with integration platforms such as Ellucian Ethos
Experience with cloud-based Student Information Systems such as Workday Student or Banner Student SaaS

Knowledge, Skills, & Abilities

ABILITIES
Able to manage and lead technical teams, fostering growth, collaboration, and accountability
Able to function with autonomy, making sound and timely decisions, anticipating problems, and appropriately assessing and communicating risks, benefits, and alternatives
Able to lead large, complex projects requiring tight coordination across IT and business units
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Expertise in the administration of enterprise databases such as Oracle and SQL Server, with adaptability to support additional cloud-based databases
Hands-on experience with database performance tuning, backup and recovery, replication, clustering, and high-availability technologies
Knowledge of cloud infrastructure and services relevant to enterprise databases and application workloads, including migration strategies, performance optimization, and cost management
Knowledge of databases and application security practices, including encryption, access management, and auditing
Knowledge of enterprise application administration, including Student Information Systems such as Ellucian Banner and Degree Works
Familiarity with compliance standards such as FERPA, HIPAA, and PCI in higher education IT

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, relationship-building, and presentation skills
Strong problem-solving and troubleshooting skills across complex databases and application environments
Strong customer service orientation, with the ability to build trust and deliver responsive support to stakeholders
Proficient in automation and scripting relevant to database and application administration (e.g., PL/SQL, T-SQL, Python, Linux shell scripting, PowerShell)
Well versed in current and emerging databases, application, and infrastructure technologies, trends, and best practices
Strong attention to detail and follow-up skills

Other Information
This is a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check
Credit Report
Standard Enhanced
Education

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=292339&PostingSeq=1