Associate Director, Student Financial Aid (Compliance and Customer Service)

Job Description Summary

The Associate Director of Student Financial Aid (Compliance and Customer Service) serves as a senior member of the Student Financial Aid leadership team and is responsible for ensuring institutional compliance with federal and state financial aid regulations while overseeing customer service operations. This position provides supervisory oversight of Financial Aid Coordinators responsible for Return of Title IV (R2T4) processing and the Federal Direct Loan Program, two of the most highly regulated and compliance-sensitive functions within the office.

The Associate Director functions as a subject matter expert in financial aid compliance, provides guidance and training to staff, contributes to policy development and strategic initiatives, and manages the office's primary student and family point of contact to ensure consistent, high-quality customer service.

Minimum Qualifications

EDUCATION AND EXPERIENCE

• Bachelor's degree (or higher) required.
• Four years of full-time experience in the financial aid area.
• Two years of supervisory experience required.
• Master's degree preferred.

Job Requirements

PHYSICAL REQUIREMENTS

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. No significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motions.

OTHER REQUIREMENTS

• Ability to communicate effectively in spoken and written standard English.
• As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
• A background investigation will be conducted prior to the offer of employment. A signed authorization for the release of personal information will be required if selected for an interview.

ACCOMMODATIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential job duty. Prince George's Community College provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Accommodation determinations are made on a case-by-case basis. If reasonable accommodation is needed, please contact the Equity, Culture, and Talent (ECT) department

Special Instructions to Applicants

This position offers a comprehensive benefits package, including paid time off, paid holidays, retirement plans, and health and welfare coverage.