"Clerical Assistant 2 - Financial Aid Specialist"

The Clerical Assistant 2 - Financial Aid Specialist provides essential administrative support to the department, ensuring smooth daily operations and effective communication within the department and with external stakeholders.

Responsibilities include providing clerical support to the visitors of the Financial Aid Services Office as well as to staff in the department. This position requires the qualities of confidentiality, sound judgment, self-reliance and direction, adaptability: sound management and public relations skills; a working knowledge of higher education administrative practices; strong technical skills for extracting and compiling data from various sources. The ideal candidate is organized, detail-oriented, and proficient in office software, with strong interpersonal skills to contribute to the department's mission.

Technical Proficiency: With Microsoft Office Suite, Zoom, and SharePoint, with the ability to quickly learn and adapt to new platforms.

Communication and Interpersonal Skills: Exceptional written and verbal communication skills, with a strong commitment to providing excellent customer service in a diverse and inclusive work environment.

Organizational Excellence: Highly organized, dependable, and efficient, with the ability to manage multiple priorities, meet deadlines, and work independently with minimal supervision.

Attention to Detail and Confidentiality: Strong attention to detail and accuracy, with the ability to handle sensitive information discreetly and maintain confidentiality of records and communications.

Initiative and Adaptability: Ability to take initiative, solve problems proactively, and adapt to changing needs and priorities in a dynamic academic setting.

Cultural competency: as it relates to working with diverse populations.

• Experience using Source Point, SAP, MyKU, ZOOM, and a variety of other discipline specific computer programs.
• Experience in an academic office on a university campus.
• Event planning experience.
• Experience in supporting programmatic initiatives (for example recruitment, retention, curricular revisions, events).
• Willingness to participate in university-sponsored events.
• Experience working with a student enrollment management system like Banner.
• Experience with webpage and social media editing.
• Experience managing a budget.