"Associate Director, Student Support Case Management (Non-Clinical)"

Bryn Mawr College seeks an Associate Director for Student Support Case Management (non-clinical) reporting directly to the Dean of Student Success with a dotted reporting line to the Dean of Student Life.

The primary responsibility of the Associate Director is to respond to student emergencies while proactively supporting students to manage crises and barriers hindering student success. The Associate Director will coordinate on- and off-campus referrals and resources for students and will partner with other campus constituents through the full resolution of student cases. The position partners directly with the College’s class deans in supporting students in balancing their health and well-being with their academic success in ways that contribute to retention and persistence to graduation.

This divisional leader, serving as the primary campus case manager, must possess the skills and confidence to quickly and effectively evaluate and assess students’ needs as the situation requires, including student advocacy when appropriate. Through oversight of the mechanism of Maxient, the Associate Director is responsible for the design and implementation of effective strategies for promoting the usage of Maxient across campus, training staff and faculty on their role in bringing forward student concerns and outlining a clear communication workflow to promote partnership in support of students. Although this position operates with a certain degree of autonomy and requires self-motivation, the Associate Director for Student Support Case Management must also be an engaged community and team member as this position is required to coordinate with campus partners across offices and divisions.

RESPONSIBILITIES:

• Supports undergraduate students managing anticipated transitions or unexpected events (significant and complex health/wellbeing challenges; personal and family emergencies; financial concerns; other sustained obstacles) that may arise during a student’s college experience that materially impact their well-being.
• Holds meetings with students and others to understand students’ needs and experiences. May include but is not limited to assisting students navigate physical and mental health concerns. Provides appropriate resource information – goal is to provide timely and accurate information so students may make informed decision about their well-being and academics.
• Chair the College’s CARE Team. This includes the coordination of CARE Team practices and communication and the facilitation of weekly CARE Team meetings.
• Serve as initial and primary contact between class deans and Bryn Mawr community members to better understand and help address/resolve student distress.
• Provides direct oversight of Maxient implementation on campus.
• Design effective strategies for promoting the usage of Maxient across campus, training staff and faculty on their role in bringing forward student concerns and outlining a clear communication workflow to promote partnership in support of students.
• Processes Professor Notifications and Concussion Protocol.
• Is responsible for gathering relevant information on assigned cases.
• Demonstrates knowledge and experience with applicable laws including FERPA, Clery Act and Title IX.

Qualifications

SKILLS, ABILITIES, EXPERIENCE AND EDUCATION:

• Master’s degree required in Social Work, Counseling, Student Affairs, Higher Education, or another related field.
• Minimum of 3-5 years’ experience working with students and faculty in a social work or higher education setting, or any combination of experience, education or training which provides the necessary skills, abilities, and knowledge.
• Develop, document, monitor, and implement the practices and procedures of the Office of Student Support Case Management.
• Maintains and manages student information, records, and data, including making timely notes, reports, and subsequent follow-up through Maxient.
• Reviews and assigns all incoming Incident Reports from Student of Concern Referral Form
• Serves as family liaison, as permissible or required by law, when necessary.
• Regularly reviews data to discern trends and experiences.
• Reviews daily Campus Safety Reports and completes follow-up as appropriate.
• Serves as a member of the Student Assistant Fund Committee, ensuring direct communication and information gathering with students and follow-up paperwork to accounts payable.
• Serve in the Emergency Dean on Call Rotation (1 week per semester).
• Excellent oral and written communication skills; Accuracy and attention to detail; Flexibility in dealing with multiple daily tasks and interruptions.
• Other duties as assigned