"Associate Director, Visit Experience"

Associate Director, Visit Experience (FP066A)

ODU is seeking candidates for an Associate Director, Visit Experience (full-time, 12 month) position. This position provides managerial-level oversight and is involved in all aspects of enrollment visitor services, campus-based recruitment programming, and guest satisfaction. The Associate Director of the Visit Experience works closely with the Executive Director of Enrollment Experience & Marketing to elevate the university’s brand and serve as a chief enrollment ambassador. This role oversees the campus visit experience, manages daily on-campus visits, and leads a variety of campus-based exploration programs. The Associate Director is a highly visible member of the campus community, building relationships with campus partners, external agencies, and key influencers to support prospective student and guest visits, coordinate event programming, and develop a concierge-level service protocol for all on-campus visitors.

Required Education: Master’s degree in Higher Education Administration, Business Administration, Tourism and Hospitality Management, or a related field

Required Qualifications:

• Considerable knowledge in event planning and management, best practices in engagement and customer service, and staff development.
• Strong leadership and management skills.
• Public speaking and strong communication skills both written and verbal.
• Strong interpersonal abilities.
• Ability to manage multiple projects with strong analytical aptitude.
• Proven ability to build and maintain relationships with diverse stakeholders.
• Demonstrated ability to Evidence of success working in collaborative teams.
• Commitment to diversity, equity, and inclusion.
• Valid Driver’s License.
• Considerable progressive experience in enrollment management, student affairs, hospitality management, event coordination, or a related field.
• Considerable experience in strategic planning and data-driven decision making.
• Considerable event coordination experience.
• Extensive experience with Microsoft packages.

Preferred Qualifications: Considerable experience in higher education and admissions. Exceptional experience in customer relations, staff supervision, and event facilitation. Bilingual in Spanish.

Conditions of Employment: Review Date: 9/15/2025 To apply, please visit https://jobs.odu.edu/postings/23915

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.