Asst Director -Ticket Operations

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1. Students are our top priority. 2. We strive for excellence. 3. We thrive on diversity. 4. We celebrate collaboration. 5. We champion innovation. 6. We safeguard freedom of inquiry and expression. 7. We nurture the well-being of our community. 8. We act ethically. 9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information

The Georgia Tech Athletic Associate (GTAA) sponsors varsity intercollegiate athletics competition in 17 NCAA Division I sports for the Georgia Institute of Technology. We are a proud member of the Atlantic Coast Conference. Steeped in history and success while embracing strategic innovation, our programs compete at the highest level and strive for national championships. Tech fans are passionate about their support of their beloved Yellow Jackets and cherish the many traditions involved with the program.

Job Summary

Provide service to customers for tickets to Georgia Tech athletic events to include operation of automated ticketing systems, responding to customer inquiries and maintaining associated records. Coordinates ticketed admissions to sporting events. This position will interact on a consistent basis with: Ticketing Operations management and staff, customers. This position typically will advise and counsel: customers, interns and student assistants. This position will supervise: NA.

Responsibilities

• Coordinate and provide phone and window services related to sporting event ticket inquiries, sales and related customer services.
• Monitor performance of and operate ticketing related software systems.
• Participate in sports event management through coordination of ticketed admissions process.
• Account for and report on ticketing sales.
• Supervise activities of interns and student employees as required.
• Perform other duties as assigned.

Required Qualifications

Educational Requirements: Bachelor's Degree or an equivalent combination of education and experience.

Required Experience: One to two years of job related experience.

Knowledge, Skills, & Abilities

SKILLS: This job requires working knowledge of box office operations and related customer service and sales. Use of ticketing software and office related computer applications is required.