"NISS Program Advisor: NISS Coach"

Job Details

Description

NISS Program Advisor: NISS Coach

National Institute for Student Success

Georgia State University

The National Institute for Student Success at Georgia State University (NISS) is dedicated to helping colleges and universities identify and resolve institutionally-created barriers to equity and college completion. Through diagnostic services and practitioner-led coaching, collectively known as NISS high-touch services, the Institute enables campus leaders to implement proven student-success systems and data-driven interventions and to enact systemic change to institutional processes and structures. The NISS Program Adviser will support the organization and management of customized support for NISS partner institutions through diagnostic analysis, cohort coaching and individual consulting. The position provides ongoing, personalized attention and program implementation assistance based on each institution’s unique characteristics and challenges. This includes supporting the development and delivery of a customized diagnostic analysis and playbook specific to the partner institution. NISS coaches will also provide consulting services to a variety of institutional clients through regular facilitated working sessions, helping guide peer-to-peer and practitioner-led learning opportunities and discussions around program implementation support, leadership and campus culture, and strategic planning for one or more student success initiatives.

WHAT MAKES The NISS A GREAT PLACE TO WORK?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

• Deliver High-Quality Work Products
  Accountable for the timely execution of deliverables with a focus on clarity, insight, and strategic value
• Insight Development
  Analyze qualitative and quantitative data to identify key findings for NISS diagnostic reports and playbook recommendations.
• Client Engagement and Communication
  Serve as a liaison with institutional partners to co-develop customized recommendations, foster stakeholder buy-in, and drive implementation of student success strategies.
  Presents and communicates effectively in internal and external meetings
  Co-leads effective meetings (e.g., CSI) with Senior Program Advisors
  Assists clients in implementing student success strategies by creating materials that are tailored to the client’s situation and drive action
  Engages and develops relationships with junior client members
• Stakeholder Communication
  Effectively engage with junior stakeholders, both internal and external, to ensure alignment and progress toward shared goals.
• Feedback Integration
  Actively seek and apply feedback from the Associate Director and Senior Analyst to continuously improve work quality and effectiveness.
• Project Management
  Manage multiple concurrent projects involving diverse groups of higher education stakeholders, ensuring milestones are met and outcomes are achieved.
• Problem Solving
  Executes upon analysis and deliverables with high quality
  Identifies and collects required institutional data, synthesizing multiple data sources as needed
  Executes on structured approach to identify key challenges and make actionable recommendations
  Anticipates potential challenges and suggests strategies to mitigate them
  Proposes own workplan and priorities to SPA for alignment
• Team Development and Teamwork
  Use an apprenticeship model to coach and develop team members, fostering a collaborative and growth-oriented work environment.
  Meets deadlines for deliverables / work output, ensuring Senior Program Advisors (SPAs) & Assistant Directors (ADs) remain up to date on status
  Proactively raises any conflicting deadlines or direction to SPA & AD team
  Remains consistently motivated
  Seeks feedback and coaching from SPAs & ADs to strengthen skills
  Collaborates effectively with peers and leadership
• Support Development & Delivery: Contribute to the creation and implementation of the NISS diagnostic analysis and playbook for partner institutions.
• Lead Diagnostic Lifecycle: Guide institutional partners through each phase of the NISS diagnostic process, including onboarding, discovery, refinement, and recommendations.
• Data Analysis: Analyze institutional data from IPEDS, surveys, and other sources to identify trends and inform decision-making.
• Diagnostic Reporting: Lead or assist in producing diagnostic reports that highlight key enrollment challenges faced by partner institutions.
• Strategic Recommendations: Propose actionable changes to improve student progression, retention, and graduation, backed by measurable data.
• Partner Engagement: Facilitate weekly check-in meetings with institutional partners throughout the diagnostic process.
• Implementation Planning: Develop detailed implementation plans based on playbook recommendations to support institutional change.
• Program Documentation: Maintain program files and generate reports on partner learning outcomes and implementation progress.
• Additional Duties: Perform other related tasks as assigned.

Qualifications

Minimum Hiring Qualifications:

Bachelor's degree and three years of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

• Curriculum Development: Collaborate with subject matter experts to design and deliver program content, including seminars and workshops.
• Program Evaluation: Assess the effectiveness of program activities and produce summary reports on outcomes and events.
• Relationship Management: Serve as the primary liaison for institutional partners and cohort participants.
• Research Support: Contribute to research efforts related to NISS programs and initiatives as needed.

College/Business Unit: Open until filled

College/Business Unit: Enrollment Management
Location: Atlanta Campus
Job Posting: 08/26/25, 1:35:13 PM