"Asst Director, Veteran Initiatives and Outreach"

Asst Director, Veteran Initiatives and Outreach

Company:
University of Maryland Global Campus

Job Location:
Adelphi, 20783

Category:
Veteran and Military Services

Type:
Full-Time

Location: Hybrid - Adelphi, MD (1 day a week in office)

University of Maryland Global Campus seeks an Assistant Director of Veterans Initiatives and Outreach in the Department of Stateside Military Operations. The Assistant Director will be responsible for developing, implementing, and managing initiatives that support the recruitment, retention, and success of veteran and military-connected students; collaborating with various departments within the university and the global veterans community to increase awareness and sensitivity to issues concerning veterans; creating an encouraging and supportive environment by acknowledging, honoring, and addressing veterans' unique needs; forging partnerships with third party organizations to build a comprehensive suite of services beyond the scope of education; building relationships with the local community to secure support for the Veterans Initiatives and Outreach Office.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Design and execute veteran-focused initiatives that strengthen recruitment, retention, and student support, contributing to UMGC's broader institutional growth and mission of serving military-affiliated learners.
• Supervise and direct daily operations of programs and spaces that support student veterans, including but not limited to the Hildebrand Veterans Lounge, Vessey Virtual Student Union, One2One Mentorship Program, Student Veterans of America UMGC Chapter, Pillars of Strength, and SALUTE National Honor Society.
• Manage annual and ongoing military-connected scholarships.
• Supervise, monitor and evaluate employee productivity and performance related to customer service and knowledge of veterans' benefits.
• Works with student veterans to facilitate a successful transition to civilian life.
• Develop and maintain relationships with Veteran Service Organizations (VSOs), community partners, and other external stakeholders to expand support networks, enhance services, and promote awareness of UMGC's veteran population.
• Collaborate with the Director to identify and recommend individual and team training needs, development opportunities, and process improvements to maintain high service and quality standards.
• Collaborate with internal UMGC departments to strengthen resources and create pathways for career advancement/employment and personal and professional growth for student veterans.
• Some evening and weekend hours, as well as travel, are required.
• Perform other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• BA/BS degree required and a one to three years of experience managing and supervising others preferably in a higher education or customer service support environment.
• Demonstrated experience in higher education, with emphasis on veteran education and benefits; veteran support programs; student advising, recruitment, and retention; marketing to generate student engagement; and customer service.
• The successful candidate will have strong written and oral communication and interpersonal skills for both one-on-one interactions and group presentations; knowledge of PeopleSoft and MS Office; strong organizational, leadership and management skills; be a proactive problem solver and demonstrated ability to manage multiple projects with various stakeholders and to think creatively; and have the ability to work with diverse populations.

PREFERRED EDUCATION AND EXPERIENCE:

• Experience in veterans educational benefits.

All submissions should include a cover letter and resume.

Hiring Rate:
$67,000.00