Audience Services Representative

Audience Services Representative

Caltech

Job Category: Occasional

Exempt Overtime Eligible: Overtime Eligible

Benefits Eligible: Non-Benefit Based

Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions. We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.

Job Summary

The Event Productions unit, situated within the Office of Strategic Communications, connects Caltech to the broader community and donors through the presentation of high-quality public events and programs. These programs may include the presentation of researchers and lecturers from Caltech as well as professional artists and performers from a broad range of disciplines.

Under direct supervision of the Audience Services Manager, assists with audience services and front-of-house operations during Caltech public events. This is an occasional position; work hours and days may vary. The work schedule is assigned based on the event schedule. Some evening and weekend work required. There are multiple openings.

Essential Job Duties

• Assist in ticket collection/audience counts.
• Greet patrons and assist them to their seats.
• Distribute programs to patrons, including preparation of insert materials, if any, and sorting unused programs.
• Set up and remove auditorium ropes, equipment, and displays.
• Assist with sales of refreshments and/or event merchandise outside the auditorium. This may include pushing and/or pulling rolling carts.
• Other duties as assigned.
• Perform work in accordance with Institute and regulatory agencies (e.g., OSHA) safety standards and practices.

Basic Qualifications

• Must possess good verbal communication and interpersonal skills.
• Must present an attitude of attentiveness, courtesy, and professionalism when dealing with patrons and other staff members.
• Exceptional customer service skills.

Physical Requirements

• Physical strength to occasionally lift up to 15 pounds.
• Ability to bend in all directions, squeeze with arms and hands, climb stairs, and work outdoors.
• Ability to push and pull rolling items (e.g., carts).

Required Documents

• Resume

To be considered for this position please visit our web site and apply on line at the following link: https://apptrkr.com/6716813

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.