"Audio Visual Services Manager"

Position Summary

The Audio Visual (AV) Services Manager is responsible for the strategic oversight, daily operations, and continuous improvement of audio-visual services across the college. This position leads a team of AV technicians to support classroom and administrative AV technology and events. The manager ensures reliable AV service delivery, oversees equipment lifecycle planning and maintenance, and collaborates with faculty, staff, and IT leadership to align AV solutions with academic and institutional goals. A strong focus on effective team leadership, vendor management, and customer service is essential to support a dynamic learning environment. Information and Instructional Technology team members must be dedicated to fostering a culture of excellence. Successful candidates will help IIT build our culture by enabling frictionless service, valuing feedback, and embracing continuous improvement and learning. To support this foundation, IIT has established five pillars. These pillars create a collaborative, supportive, and inclusive professional culture. Successful candidates will be skilled technologists who value AACC’s community and people. They will also be empathetic to the challenges faced by our students, faculty, and staff. Our Characteristics of Excellence are the guiding principles of our division, empowering our teams to deliver exceptional results and drive success. Successful candidates will treat people with respect, dignity, and fairness, consistently delivering quality results and following through on commitments and responsibilities. They will cultivate teamwork and collaboration, embrace opportunities for improvement and innovation, and maintain open and honest communication with integrity. Additionally, they will appreciate the value of simple, efficient solutions, recognize the importance of building positive relationships, and respect others' time.

Job Duties and Responsibilities

Manages and leads the Audio Visual Services team, providing mentorship, performance management, and professional development opportunities. Responsible for setting goals, identifying professional development opportunities, processing leave, and fostering a positive and supportive environment where staff are motivated and accountable. Oversees the installation, maintenance, and troubleshooting of AV equipment in instructional and administrative spaces, ensuring technology is operational and supports effective teaching and learning. Provides hands-on technical support for escalated problems. Coordinates with external AV vendors for procurement, installation, maintenance, and support of AV systems. Evaluates vendor performance, manages service contracts, and ensures vendors meet technical specifications, timelines, and institutional standards. Coordinates the delivery of AV services for campus events, meetings, and presentations, including setup, operation, and teardown of equipment such as microphones, projectors, video systems, and streaming tools. Ensures proper AV inventory, including tracking, replacement planning, and procurement of new equipment to support audiovisual and event needs. Leads technology projects, ensuring they follow project management best practices and comply with IIT security and accessibility standards. Works closely with faculty, staff, IT teams, and campus leadership to assess AV needs, recommend solutions, and ensure alignment with college-wide technology initiatives. Works with stakeholders to define requirements, ensure proper testing, and oversee adherence to change management procedures. Oversees the development and maintenance of technical standards, operating procedures, and documentation for AV systems, ensuring compliance with institutional policies and accessibility requirements. Collaborates with the Service Desk, Asset Management, and Client Services teams to streamline support operations and improve service delivery. Acts as a backup supervisor within Technology Support Services, as needed. Stays current with emerging technologies, trends, and best practices in audiovisual and higher education IT services. Weekend, evening, and on-call hours may be required as needed.

Required Qualifications

Minimum of five (5) years of experience in AV and technical support, with at least two (2) years in a supervisory or management role of technical staff. Bachelor’s degree. Individual may substitute a bachelor’s degree with an associate’s degree in a related discipline and two additional years of technical support experience (totaling 7 years of AV and technical support). Demonstrated knowledge with audiovisual services and technologies including control systems and components (Crestron, Extron, Biamp), video projection units, monitors, audio systems, and web conferencing tools. Strong leadership skills with experience managing and mentoring technical teams. Excellent problem-solving abilities and a commitment to customer service excellence. Experience with IT service management (ITSM) tools, asset management, and ticketing systems. Ability to communicate effectively with technical and non-technical users at all levels of the institution. Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. Must have a growth mindset.

Preferred Qualifications

Experience in a higher education IT environment. Bachelor’s degree in the field of Information Systems, Computer Science, Business Administration, or a related discipline. Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation. While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position. Pay dates occur on the 7th and 22nd of each month. If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd. As an employee of the college, you are eligible for a comprehensive benefits package. In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

About Anne Arundel Community College

With learning as its central mission, Anne Arundel Community College has responded to the needs of a diverse community for more than 50 years by offering high quality, affordable and accessible learning opportunities. The college’s nationally recognized and award-winning programs have helped its more than 51,000 students annually achieve their academic, professional and personal goals. AACC is a fully accredited, public, two-year institution offering credit programs leading to an associate degree, certificate or a letter of recognition. Students may prepare to transfer to a four-year institution or prepare for an immediate career. AACC also offers extensive lifelong learning opportunities and noncredit, continuing education to those seeking career training or retraining, working to boost basic skills or pursuing new areas of interest. In addition to its main campus in Arnold, Md., the college has degree centers at Arundel Mills, Glen Burnie and at centers and schools around the county. In 2012, the college opened the 30,000-square-foot Center for Cyber and Professional Training in Hanover, which houses 13 specialized labs, a testing center and faculty support space. Located in Anne Arundel County near historic Annapolis - home to the U.S. Naval Academy – AACC is conveniently located just minutes from Baltimore/Washington International Thurgood Marshall Airport and downtown Baltimore. To learn more, visit www.aacc.edu.