Benefits Specialist (Inst)

Job Summary

Under the direction of the Institution Benefits Director, the Benefits Specialist I (Inst) position in the Office of Human Resources will be responsible for being a subject matter expert in benefits including medical, retirement, disability, and life insurance plans. They will research, analyze, and review employee scenarios to provide accurate guidance with excellent customer service at all times. Our ideal candidate will have excellent communication and customer service skills and experience with retirement plans, large and small group presentation skills (in person and virtual), an ability to learn and adapt in a fast-paced environment, a strong work ethic and drive to succeed, and is a team-player who also works well independently. Also, the ideal candidate has experience with virtual platforms (examples include MS Teams, WebEx, Zoom). This position will be on site a minimum of 3 days per week and the ability to work remote 2 days per week.

Key Job Responsibilities

• Serves as a unit subject matter expert and liaison to internal and external stakeholders providing complex benefit information
• Receives, processes, and audits benefit enrollments and changes according to established policies and procedures
• Identifies opportunities for operational improvements and recommends changes to leadership
• Receives, responds to, and resolves complex employee benefits questions, feedback and problems from employees, HR leadership, and campus partners through various mediums
• Advises current and prospective employees and human resources staff on benefit eligibility, options, and applicable timelines according to established policies and procedures
• Researches eligibility and enrollment rules, plan documents, contract statutes, and administrative codes to provide correct benefit resources and materials to human resources professionals and employees
• Develops and facilitates employee benefit trainings and associated resources and materials