"Box Office Services Coordinator, CU Presents"

Box Office Services Coordinator, CU Presents

Company:
University of Colorado Boulder

Job Location:
Category: Arts and Museum Administration
Type: Full-Time

Requisition Number: 70341

Location: Boulder, Colorado

City: Boulder

State: Colorado

Employment Type: University Staff

Schedule: Full-Time

Posting Close Date: 15-Mar-2026

Date Posted: 27-Feb-2026

Job Summary

CU Presents encourages applications for a Box Office Services Coordinator! This role is responsible for managing the night-of-show operations, group sales, and patron services for all CU Presents productions (including the Artist Series, Colorado Shakespeare Festival, CU Opera, Musical Theatre, Holiday Festival, Takacs Quartet, and Department of Theatre and Dance). Duties include supervising the night-of-show box office staff and resolving night-of-show ticketing issues with a high level of customer support. The Coordinator is the primary facilitator of group sales, ADA services, and other patron services. They maintain and manage the night-of-show experience for patrons and provide additional box office support as needed, including back-up daytime support. This is a position which requires a flexible schedule including evening and weekend availability and seasonal fluctuations in performance schedules on campus.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

CU Presents is the home of performing arts on the beautiful University of Colorado Boulder campus. With hundreds of concerts, plays, recitals and more on our stages each year, there's something for everyone to enjoy. We serve year-round events at the College of Music, the Colorado Shakespeare Festival, and CU Theatre and Dance.

The College of Music, founded in 1920, is recognized as one of the top comprehensive music schools in the country. The College of Music offers seven degree programs in over 28 fields of study, at the bachelor's level through the doctorate. Our dedicated and encouraging community of 550 degree-seeking students, 70 full-time faculty, 30 part-time faculty, and 30 professional, technical and administrative staff produces over 350 performances and numerous guest lectures, master-classes, and outreach events each year!

The warm and collegial climate of the College of Music as a whole reflects the genuine respect among faculty and staff and the unified goal of providing a nurturing and encouraging environment for the students.

What Your Key Responsibilities Will Be

Manage Night-of-Show Box Office

This position ensures smooth night-of-show operations for both digital and in-person events and is responsible for supervising student staff during night-of-show. The position plans and prepares appropriate night-of-show materials and policies, supervises operations during events, and reconciles, reports and documents any night-of-show incidents after the event. During night-of-show, the Coordinator is responsible for selling and distributing tickets, managing night of show business practices, and resolving any last-minute seating or performance emergencies. The coordinator maintains and updates software and hardware used in night-of-show operations such as laptops, ticket scanners, and ticket printers. Maintains and updates relevant night-of-show information for patrons and works with the Marketing team to send appropriate pre- and post-show communication. Manages a smooth access path and troubleshooting for digital performances. Documents all policies and procedures related to these activities.

Back-Up Box Office Manager

This position serves as a backup to the Box Office Manager and provides assistance to student box office staff as needed. This position will need to be well-versed in all the daytime functions of the box office including sales using Tessitura, customer service, box office policies, and supervising student assistants.

Manage Patron Services

The position coordinates with venues, front-of-house staff and campus offices (such as parking, police/security, Facilities Management, OIEC, EPC, and others) to ensure effective services for CU Presents events. Manages and reviews ADA compliance and disability service requests for all venues, coordinating with patrons and OIEC as necessary. Works with Advancement teams to provide appropriate recognition and fulfillment of donor/sponsor benefits. Coordinates with group attendees to provide efficient parking, ticket distribution, and other services.

Group Sales Coordinator

The position is responsible for creating and maintaining prospect lists both of historical group sale customers and potential future customers. Works with partner organizations and CUP Marketing to identify and solicit group sales targets for productions. Maintains relationships with group sales contacts, and coordinates auxiliary group needs as necessary.

What You Should Know

• This role requires the ability to maintain a flexible schedule of daytime and evening hours as dictated by performance calendar.
• Mix of days, evenings, and weekends in accordance with the performance calendar.
• This role is working on-site.

What We Can Offer

The salary range for this position is $47,900 - $53,900 annually.

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be authentic. Be positive. Be Boulder.

What We Require

• Bachelor's Degree or undergraduate work in a performing arts field or arts administration. Related experience as described below may substitute for the degree on a year for year basis.
• 1 year of experience that includes:
  • Experience with Tessitura or other similar events-based CRM software.
  • Experience working in a live performing arts or events-based venue environment.

What You Will Need

• Ability to operate independently in a night-of-show environment.
• Familiarity working within Tessitura or similar ticketing software to sell tickets and maintain customer relationships.
• Ability to work in a high-volume, fast-paced environment.
• Available to work evening and weekend hours on a flexible schedule.
• Ability to operate independently and supervise others in a self-managed environment.
• Knowledge of Microsoft Office and Google Drive suites.
• Excellent customer service.
• Excellent verbal and written communication skills.

What We Would Like You to Have

• 3+ years customer service experience.
• 2+ years' experience working in a performing arts box office, including experience with night-of-show environment.
• Experience managing a performing arts box office or managing a front-of-house environment.
• Experience managing sales, subscriptions, and long-term customer relationships.
• Experience navigating sophisticated discounting and package sales setups in a ticketing platform.
• Experience managing financial reconciliation with cash and credit cards.
• Experience managing data hygiene in a SQL-based CRM database.
• Familiarity with working at the University of Colorado or other higher education institution.
• Knowledge of theater, dance, and/or music artists and performance repertory and standards.
• Self-motivated with excellent organizational skills and ability to complete tasks in a timely and independent manner.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by March 15, 2026 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.