"Business Applications Administrator"

Job Details

Title

Business Applications Administrator

Department

LITS

Regular or Temporary

Regular

Hours Per Week

40

FLSA Determination

Exempt

Weeks Per Year

52

Open Date

08/04/2025

Full or Part Time

Full Time

Position Summary

Trinity is a highly selective, independent, nonsectarian liberal arts institution located in the capital city of Hartford, Connecticut. The college maintains a rigorous academic profile complemented by a vibrant co-curricular program. With more than 2,100 full-time undergraduate students, representing forty-three states and ninety-one countries, we consider our location in a culturally and socioeconomically diverse capital city to be among Trinity’s most distinctive assets; and we cultivate strong connections with our surrounding neighbors and with institutions and organizations throughout Hartford and the region. As a preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives.

This role is responsible for the daily administration, maintenance, and support of a wide range of the College’s on prem and SaaS based business applications. This role ensures optimal performance, availability, and usability of applications used across departments. The ideal candidate is detail-oriented, responsive, and adept at troubleshooting technical issues while delivering excellent user support.

Duties and responsibilities include:

• Install, configure, and update business and enterprise applications.
• Serve as a point of contact for application-related issues, training and support.
• Manage user access and security roles for various applications.
• Assist with onboarding/offboarding processes for application access.
• Review and triage incoming helpdesk tickets related to business applications.
• Perform other related duties as assigned and based on departmental need.

Qualifications

• A bachelor’s degree in computer science, information systems, engineering, or a related field is preferred.
• A minimum of 1-3 years of relevant work experience is required (3-5 years preferred).
• Experienced in systems administration, applications support, or similar IT role.
• Experience with application deployment and upgrade processes.
• Skilled in managing access permissions and role-based controls.
• Familiarity with supporting system rollouts, upgrades, and change initiatives in a structured academic calendar environment.
• Ability to support the unique application needs of departments such as Admissions, Registrar, Financial Aid, Human Resources, Advancement, and Academic Affairs.
• Experienced with helpdesk/ticketing systems for technical support and service management.
• Good time management skills with the ability to prioritize work.
• Excellent human relations/customer service skills with the ability to respond effectively to sensitive inquiries or complaints.
• Ability to uphold a professional code of ethics and maintain confidentiality.
• Experience building production data pipelines and/or application integrations (preferably in a cloud environment).

Special Instructions to Applicants

All applicants must apply online by submitting their resume, cover letter and three references.

Quick Link

https://trincoll.peopleadmin.com/postings/3627