"Business Process Specialist - Payroll Service Delivery"

Business Process Specialist - Payroll Service Delivery

Company: University of Wisconsin System

Job Location: Madison, WI

Category: Business and Financial Services

Type: Full-Time

Position Title: Business Process Specialist - Payroll Service Delivery

Job Category: Academic Staff

Employment Type: Regular

Job Profile: Business Process Specialist

Job Duties: The Business Process Specialist will support the following area: Payroll Service Delivery. This functional team focuses on tasks related to Time Administration, Leave, and Payroll. Tasks include, but are not limited to, working with employees and supervisors to enter and approve time, helping employees understand their leave benefits, check corrections, and performing other entry in support of payroll processing.

Key Job Responsibilities:

• Business process support focused on Payroll Services: Support multiple processing activities including entering exception transactions, performing auditing and validations, and troubleshooting customer issues. Analyze and perform complex entries and corrections within Workday and related systems. Research and interpret UW Policies, regulations, statutes and develop procedures for application within the system and related business processes. Assist with the implementation of these changes. Recommend and promote changes in the system and related business processes as needed to stay current and enhance operations. Work cross-functionally with other team members as needed. Participate in development of testing, training, and reporting requirements. Create, organize, review and update training materials and business process documentation. Understand processes related to the position's specified area of expertise. Manage records associated with tasks and adhere to appropriate records retention policies.
• Provide end user support for more complex business processes and technology needs, focused on Payroll Services: Analyze and resolve incoming customer service tickets in accordance with UWSS timelines and standards. Collaborate with other UWSS teams as needed. Courteously interact with and assist customers in order to troubleshoot problems and obtain information from the end user. Research, evaluate and provide feedback on problematic issues, trends and patterns and make recommendations for system improvements and/or additional training/communication opportunities. Work with the appropriate Business Analyst on system related service requests to help define and develop the nature and scope of the request. Assist with the implementation of the request.
• Miscellaneous: Represent the organization as a positive and professional team member promoting respect and civility in the workplace. Maintain professional job skills. Attend and participate in organization and unit meetings. Perform other assignments as directed by supervisor.

Department: UW-Shared Services (UWSS) exists to standardize processes, consolidate operations, and streamline administrative practices to provide high quality services while improving administrative efficiency and effectiveness. In addition to providing high quality services, UWSS brings value to UW universities by reducing administrative burden and cost, thereby allowing them to invest time and resources into activities which are more central to their mission.

Compensation: The Business Process Specialist is a full-time, salaried (exempt), academic staff, position. Well-qualified candidates can expect a starting annual salary within a range of $51,000 - $65,000 commensurate with the candidate's education, related experience, and qualifications.

Work Location: The office location is located at 660 W Washington in Madison, WI. An in-office requirement is expected three (3) days per week and two days may be worked off-site/remote. Telecommuting agreements are subject to change at any time.

Required Qualifications: Associate degree OR minimum of 2 years professional work experience in Payroll, Benefits, Business Services, Purchasing or Human Resources (e.g. payroll processing, auditing, accounts payable, employee lifecycle processing within a HRIS system, applicant tracking system, etc.). 3 years of customer service experience.

Preferred Qualifications: Experience using and providing assistance to users in Workday. Strong analytical, problem-solving and judgement skills. Intermediate Microsoft Word and Excel experience. Experience working in a public sector or university setting. Experience working with diverse populations.

Application Deadline: To ensure full consideration, please submit application materials as soon as possible. Applicant screening will begin immediately and be ongoing through 11:59 pm, Sunday, August 31, 2025. However, applications may be accepted until the position has been filled.